At a Glance
- Tasks: Lead hands-on troubleshooting of complex network incidents and own customer relationships.
- Company: Established UK communications and technology business with a focus on innovation.
- Benefits: Competitive salary, bonus, pension scheme, share options, and generous leave.
- Other info: Dynamic environment with excellent career development opportunities.
- Why this job: Be the technical authority on live networks and make a real impact.
- Qualifications: CCNP-level Cisco network engineering experience and strong troubleshooting skills.
The predicted salary is between 58000 - 65000 £ per year.
Cisco Network Engineer role based in Belfast with a salary of up to £58,000 - £65,000 plus a 10% bonus and excellent benefits including a 10% company pension and share schemes. This is a hybrid working position with 3 days on-site and 2 remote.
Eligibility for Security Clearance (SC) and Police Personnel Vetting (PPV3) is required. Applicants must have a minimum of 5 consecutive years' UK residency or working history.
ROLE OVERVIEW
This is a deep, hands-on network engineering role, not an infrastructure or cloud IT role. Our client, one of the UK's most established communications and technology businesses, is looking for a CCNP level Cisco network engineer to become the technical authority on a live, business-critical managed service running 24x7x365 for a high-profile UK enterprise customer. You'll lead the troubleshooting on the toughest incidents on complex data networks, lead the room when P1s hit, and own the customer relationship face-to-face, including the difficult conversations when things go wrong. This isn't a NOC ticket-queue job, and it isn't a step away from the tools into management. It's the blend in between: 3rd line depth, P1 leadership, and customer ownership. Cisco network engineering is the non-negotiable baseline; Aruba is a growing part of the estate and full training will be provided. If you're a hands-on CCNP engineer ready to be the authority on a service, this is worth a conversation.
KEY RESPONSIBILITIES
- Lead hands-on technical troubleshooting of complex incidents on live data networks, routing and switching.
- Own the technical health of the live service end to end, ensuring changes, incidents and improvements protect customer outcomes.
- Lead P1 and major incidents to resolution, coordinating multiple teams and challenging delays or unclear ownership.
- Assess complex in-life changes and represent the technical position confidently at change boards.
- Act as the main technical point of contact, building trusted face-to-face relationships with the customer, suppliers and internal teams.
- Actively manage the technical estate, identifying capacity limits, end-of-life risks and vulnerabilities.
- Challenge current designs and propose improvements that increase performance and resilience.
SKILLS AND EXPERIENCE REQUIRED
- Strong, current, hands-on Cisco network engineering: CCNP-level routing and switching (or demonstrable equivalent depth), with recent troubleshooting of complex incidents on live networks.
- Proven experience technically supporting a 24/7 live managed customer solution, working with third parties and suppliers.
- Comfortable leading P1 situations: calm, authoritative and decisive.
- Credible in front of senior customer stakeholders, navigating difficult conversations without losing the relationship.
- Strong working knowledge of ITIL practices.
- Ability to obtain and hold all required clearances (SC, NPPV, etc.).
DESIRABLE BUT NOT ESSENTIAL
- Aruba, or complementary technologies (Juniper, Fortinet, SD-WAN).
- Automation and observability: tooling, dashboards, alert tuning, runbooks.
- Commercial awareness of SLAs, OLAs and service obligations.
ABOUT THE COMPANY
One of the UK's most established communications and technology businesses, serving enterprise and public-sector customers with mission-critical networks and managed services. It invests heavily in research and development, career development and world-class training: the kind of environment that accelerates a technical career.
BENEFITS
- 10% on-target annual bonus.
- 10% company pension scheme.
- Company share saving schemes.
- 25 days annual leave plus.
Network Engineer | Cisco | CCNP in London employer: Jarvis King Associates Ltd
As a leading communications and technology business in the UK, we offer an exceptional work environment for Network Engineers, with a strong focus on career development and technical excellence. Our hybrid working model promotes a healthy work-life balance, while our competitive benefits package, including a generous pension scheme and share options, ensures that our employees are well rewarded for their contributions. Join us in Belfast to take on challenging projects that not only enhance your skills but also allow you to make a significant impact on high-profile customer networks.
Contact Details:
Jarvis King Associates Ltd Recruitment Team
