At a Glance
- Tasks: Coordinate hire services, manage breakdowns, and ensure customer satisfaction.
- Company: Join the family-owned Jarvie Plant with a focus on safety and collaboration.
- Benefits: Competitive salary, flexible work options, and tailored learning opportunities.
- Other info: Enjoy a supportive environment with excellent work-life balance and career growth.
- Why this job: Make a real impact by ensuring reliable hire solutions for customers.
- Qualifications: Strong organisational skills and experience in service coordination preferred.
The predicted salary is between 30000 - 40000 € per year.
Join Our Growing Team at Jarvie Plant! Are you organised, proactive, and passionate about coordinating operational support? Based at our Grangemouth depot, this key role within our Hire and Service Team supports plant, accommodation, and power hire services.
As a Hire & Service Administrator, you’ll manage breakdowns, maintenance schedules, and customer enquiries, ensuring our customers’ hire equipment is safe, operational, and ready to meet their needs. By keeping our hire fleet in top condition, you’ll play a pivotal role in ensuring reliable operations and directly contribute to customer satisfaction.
How This Role Supports the Delivery of Our Hire Solutions
As a Hire & Service Administrator, you play a pivotal role in ensuring our hire services run efficiently and reliably. You’ll resolve equipment issues promptly, maximise asset availability, and make sure our customers can continue their work without disruption.
Responsibilities
- Take ownership of breakdowns and service activities from start to finish to minimise downtime and maximise asset availability.
- Maintain accurate and up-to-date records of all hire and service activities.
- Act as the main link between customers, depots, subcontractors, and field service personnel, ensuring timely communication and swift resolution of issues.
- Monitor service and breakdown performance, escalate issues when needed, and recommend process improvements.
- Support planning and execution of maintenance schedules, ensuring all assets remain compliant, safe, and operational.
- Produce reports to inform operational decision-making and contribute to continuous improvement initiatives.
- Administer job sheets, checklists, quotations, invoicing, and service files with accuracy.
- Identify opportunities to improve service processes and implement solutions in coordination with the team.
This role is critical in delivering hire solutions that are reliable, safe, and customer-focused, making a tangible impact on our operations and customer satisfaction.
What Makes You a Good Fit For This Role
We’d love to see the following skills and experience from our applicants:
- Strong organisational skills with the ability to prioritise effectively.
- Excellent communication skills to liaise clearly with customers, depots, subcontractors, and field staff.
- Experience in hire desk, depot operations, or service coordination is advantageous.
- Attention to detail, especially when managing records, job sheets, and service documentation.
- Problem-solving mindset, able to respond quickly and effectively to operational challenges.
- Proficiency with CRM, hire systems and Microsoft Office tools.
- Team player who can collaborate across departments while taking ownership of key responsibilities.
Ideal for someone who enjoys operational coordination, resolving equipment issues, and ensuring customers receive a first-class hire experience.
Why Join Jarvie Plant
As a family owned business, Jarvie Plant is built on core values: Safety Conscious, Collaborative, Dependable, Progressive, and Responsible. In this role, you’ll help put those values into action, delivering safe, efficient, and customer-focused hire solutions. We’re committed to supporting our people as much as we support our customers.
When You Join Jarvie Plant, You’ll Benefit From
- A competitive salary and Monday to Friday work pattern.
- Tailored learning opportunities and a dedicated Learning & Development Programme.
- Access to our Employee Discount Scheme and a range of staff perks.
- Extra holidays, with buy/sell options for added flexibility.
- A supportive Employee Assistance Programme (EAP).
- Cycle to Work Scheme.
- A contributory Company Pension Scheme.
- Family-friendly policies, supporting a healthy work–life balance.
- Life assurance, providing added peace of mind for you and your family.
How To Apply
If you’re ready to play a key role in supporting our hire operations and driving operational excellence, we’d love to hear from you. Apply today via our Employment Hero recruitment portal. For any questions, please contact recruitment@jarvieplant.co.uk.
Important Information Before You Apply
We’re unable to offer sponsorship; applicants must have the right to work in the UK. Offers are subject to satisfactory pre-employment checks including references and, where relevant, DVLA, credit, or criminal checks.
Jarvie Plant – where people are, and always will be, our greatest asset! We’re an equal opportunity employer, welcoming applicants from all backgrounds and communities.
Hire and Service Administrator in Newbridge employer: Jarvie Plant Ltd
At Jarvie Plant, we pride ourselves on being a family-owned business that values safety, collaboration, and responsibility. Located in Grangemouth, our supportive work culture fosters employee growth through tailored learning opportunities and a dedicated development programme, ensuring you can thrive while contributing to our mission of delivering exceptional hire solutions. With competitive salaries, flexible working options, and a range of employee benefits, joining our team means becoming part of a community that truly values its people.
StudySmarter Expert Advice🤫
We think this is how you could land Hire and Service Administrator in Newbridge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Jarvie Plant. Understand their values and how they operate. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to operational support and customer service. Think about examples from your past experiences that highlight your organisational skills and problem-solving mindset.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise when discussing your experiences. Remember, as a Hire & Service Administrator, you'll need to liaise with various stakeholders, so demonstrating effective communication is key.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds.
We think you need these skills to ace Hire and Service Administrator in Newbridge
Some tips for your application 🫡
Show Off Your Organisational Skills:Make sure to highlight your organisational skills in your application. We want to see how you prioritise tasks and manage multiple responsibilities, especially when it comes to coordinating hire services.
Communicate Clearly:Since this role involves liaising with customers and various teams, it's crucial to demonstrate your communication skills. Use clear and concise language in your application to show us you can convey information effectively.
Detail Your Experience:If you've got experience in hire desk or service coordination, make it known! We love seeing relevant experience that aligns with the role, so don’t hold back on sharing your background in your application.
Apply Through Our Website:We encourage you to apply through our Employment Hero recruitment portal. It’s the best way for us to receive your application and ensures you’re considered for the role. Don’t forget to check for any specific requirements before hitting send!
How to prepare for a job interview at Jarvie Plant Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Hire and Service Administrator. Familiarise yourself with managing breakdowns, maintenance schedules, and customer enquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Organisational Skills
Since this role requires strong organisational skills, be prepared to discuss how you've effectively prioritised tasks in previous positions. Bring examples of how you've managed records or coordinated service activities to minimise downtime and maximise asset availability.
✨Communicate Clearly and Confidently
Excellent communication is key for this position. Practice articulating your thoughts clearly and confidently. Think about how you would explain complex issues to customers or team members, as this will showcase your ability to liaise effectively with various stakeholders.
✨Demonstrate Your Problem-Solving Mindset
Be ready to share specific examples of how you've tackled operational challenges in the past. Highlight your ability to respond quickly and effectively to issues, and discuss any process improvements you've implemented. This will show that you can think on your feet and contribute to continuous improvement initiatives.
