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- Tasks: Manage customer enquiries and coordinate our hire fleet for smooth operations.
- Company: Join the dynamic team at Jarvie Plant Ltd, a leader in plant hire solutions.
- Benefits: Enjoy competitive salary, extra holidays, private health insurance, and employee perks.
- Why this job: Be the key contact for customers and make a real impact in hire services.
- Qualifications: Experience in hire coordination or customer service, with strong communication skills.
- Other info: Great opportunities for growth and tailored learning in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
Join Our Growing Team at Jarvie Plant! Are you an organised, customer‑focused professional with experience in hire coordination or service support? Jarvie Plant is looking for a Hire and Service Coordinator to manage customer enquiries, coordinate our hire fleet, and ensure equipment is delivered, maintained, and returned efficiently.
How This Role Supports The Delivery of Hire Solutions
As a Hire and Service Coordinator, you will be the main point of contact for customers and internal teams regarding the hire and servicing of our equipment. You will take ownership of the hire lifecycle from initial enquiry, through delivery and maintenance, to collection, ensuring high standards and smooth operations.
Key Responsibilities Include:
- Act as the primary point of contact for all hire and service enquiries.
- Manage the complete lifecycle of plant hire requests, from initial enquiry through to delivery and return.
- Handle off‑hire notifications and coordinate the return process to ensure smooth and efficient offboarding.
- Liaise with service teams to schedule maintenance, respond to breakdowns, and minimise equipment downtime.
- Monitor equipment availability and maintain accurate records of hire status, services, and asset movements.
- Provide customers with timely updates, expert advice, and required documentation throughout the hire period.
- Ensure all records are accurate and up to date, including hire agreements, charges, and general administrative data.
- Maintain CRM and hire management systems (e.g., InspHire) with current customer and asset information.
- Generate and manage all relevant hire documentation, including quotes, contracts, delivery, and return notes.
- Ensure all activities comply with company procedures, health and safety standards, and industry regulations.
What Makes You a Good Fit For This Role:
- Experience in a hire desk, coordination, or customer service role (preferred).
- Strong communication and organisational skills.
- A proactive, problem‑solving approach.
- Confident using digital systems such as CRM and hire management software.
- Ability to manage multiple priorities and work well under pressure.
- Solid IT skills, especially in Microsoft Teams, Word, and Excel.
- A proactive attitude and an eagerness to grow your understanding of fleet operations and hire service.
Why Join Jarvie Plant:
- Competitive salary
- Company sick pay
- Extra holidays with flexible buy/sell options
- Tailored learning opportunities via our Learning & Development programme
- Employee discount scheme and wide range of staff perks
- Private health insurance
- Life assurance and contributory company pension scheme
- Supportive wellbeing programmes including EAP and family‑friendly policies
- Cycle to Work Scheme
How To Apply:
Ready to make a difference? Apply today via our Employment Hero recruitment portal. For any questions, contact recruitment@jarvieplant.co.uk.
Important Information Before You Apply:
We’re unable to offer sponsorship; applicants must have the right to work in the UK. Offers are subject to satisfactory pre‑employment checks including references and, where relevant, DVLA, credit, or criminal checks. We’re an equal opportunity employer, welcoming applicants from all backgrounds and communities.
Hire and Service Coordinator in Grangemouth employer: Jarvie Plant Ltd
Contact Detail:
Jarvie Plant Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire and Service Coordinator in Grangemouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Hire and Service Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Jarvie Plant and understanding their services. Show us that you’re not just another candidate; demonstrate your knowledge about their hire solutions and how you can contribute to their success.
✨Tip Number 3
Practice your communication skills! As a Hire and Service Coordinator, you'll be the main point of contact for customers. Role-play common scenarios with a friend to boost your confidence and ensure you can handle enquiries smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining our team at Jarvie Plant. Let’s get you started on this exciting journey!
We think you need these skills to ace Hire and Service Coordinator in Grangemouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in hire coordination or customer service. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Show Off Your Organisational Skills: As a Hire and Service Coordinator, being organised is key! Use your application to demonstrate how you manage multiple priorities and keep everything running smoothly. Share examples of how you've handled similar responsibilities in the past.
Be Proactive in Your Approach: We love a proactive attitude! In your application, mention times when you’ve taken the initiative to solve problems or improve processes. This will show us that you’re ready to take ownership of the hire lifecycle.
Apply Through Our Website: Don’t forget to apply via our Employment Hero recruitment portal! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Jarvie Plant Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Hire and Service Coordinator role. Familiarise yourself with the key responsibilities, such as managing customer enquiries and coordinating the hire fleet. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, be prepared to discuss specific examples from your past experiences where you've successfully managed multiple priorities or streamlined processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving approach.
✨Brush Up on Your Tech Skills
As a Hire and Service Coordinator, you'll need to be confident using digital systems like CRM and hire management software. Make sure you’re comfortable discussing your experience with these tools, especially InspHire, and be ready to explain how you've used technology to improve efficiency in previous roles.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and growth opportunities within Jarvie Plant. This not only shows your enthusiasm but also helps you assess if the company is the right fit for you.