At a Glance
- Tasks: Lead and inspire teams to create exceptional customer experiences and drive sales.
- Company: Join Jarrolds, Norwich's iconic independent department store with a passion for retail.
- Benefits: Enjoy generous discounts, 33 days leave, and a supportive work environment.
- Other info: Be part of a diverse team that values inclusivity and personal growth.
- Why this job: Shape the future of retail while developing your leadership skills in a dynamic setting.
- Qualifications: Experience in retail leadership and a passion for coaching and customer service.
The predicted salary is between 24750 - 30250 £ per year.
Jarrolds is Norwich's iconic independent department store, offering a unique mix of retail, dining and customer experiences at the heart of the city. We are passionate about creating memorable experiences for our customers and believe that exceptional service, great products and talented people are at the centre of everything we do. We are looking for an inspiring and commercially minded Selling Manager to support the continued transformation of our selling culture. This is an exciting opportunity to play a key role in shaping how customers discover, experience and shop at Jarrolds, while developing our managers and teams to deliver exceptional service and commercial performance. The role is responsible for embedding a proactive, customer-focused sales mindset and developing high-performing sales teams. This is a full-time position working 5 days per week onsite, based within our London Street store.
Responsibilities include:
- Leading and embedding a proactive selling culture across the business
- Developing and coaching managers and sales teams to build a high-performing, customer-focused sales culture
- Strengthening selling capability across the retail business to deliver measurable improvements in conversion, average transaction value and customer engagement
- Using sales, customer and performance insight to identify opportunities, drive accountability and improve commercial outcomes
- Working closely with Marketing teams to maximise the impact of campaigns, events and customer initiatives
- Driving loyalty participation, customer engagement and sales performance
- Defining and embedding selling standards that reflect the Jarrolds brand and deliver a consistent, exceptional customer experience
- Leading behavioural and cultural change to ensure active selling becomes a core part of the customer journey across all areas of the store
- Monitoring and evaluating performance against key measures, recognising success and implementing targeted improvement plans where required
We are looking for someone who is passionate about retail, customer experience and developing people. This role would suit an experienced retail leader who enjoys coaching others, influencing change and creating a high-performance culture.
The ideal candidate will:
- Have experience leading sales or customer-facing teams within a retail environment
- Have a strong track record of coaching and developing managers and teams
- Be commercially minded, with a strong understanding of retail KPIs and customer engagement
- Be confident using data and insight to identify opportunities and drive action
- Have excellent communication and stakeholder management skills
- Be comfortable influencing behavioural and cultural change
- Be passionate about delivering exceptional customer experiences
What we can offer:
- Generous colleague discount for our stores
- 33 days annual leave per annum (inclusive of bank holidays)
- Jarrolds Company Sick Pay Scheme
- Colleague car park within walking distance of our main store
- Employee Assistance Programme
- A generous (optional) working wardrobe allowance to buy clothes to wear for work
- Exclusive local discounts on a range of restaurants and shops
- Paid volunteering time each year
If you believe you would be a great fit for this role, then we would love to hear from you. We're proud to support inclusive hiring practices that celebrate diversity, promote equal opportunities and ensure fairness for all. Please note that we may close this vacancy early if we receive a high volume of applications.
Selling Manager in Norwich employer: Jarrolds
Jarrolds in Norwich is an excellent employer, offering a dynamic work environment at Yawn Marketing where creativity and analytical skills are highly valued. With competitive salaries, flexible working arrangements, and generous holiday allowances, employees are encouraged to thrive both personally and professionally, making it a rewarding place to build a career in digital marketing.
StudySmarter Expert Advice🤫
We think this is how you could land Selling Manager in Norwich
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Jarrolds, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Jarrolds!
We think you need these skills to ace Selling Manager in Norwich
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Jarrolds, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Jarrolds and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Jarrolds that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Jarrolds
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
