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For Companies At a Glance
- Tasks: Engage with customers, manage bookings, and support sales growth in logistics.
- Company: Join Jarrold Logistics, a rapidly growing company with a supportive team culture.
- Benefits: Gain valuable experience, develop skills, and be part of an ambitious team.
- Other info: Opportunity for career growth in a dynamic and fast-paced environment.
- Why this job: Make a real impact in customer service and sales while shaping logistics operations.
- Qualifications: Strong communication skills and a proactive mindset; logistics experience is a plus.
The predicted salary is between 25000 - 30000 ÂŁ per year.
Jarrold Logistics is entering a strong growth phase as we expand our warehousing and distribution offer. With increasing customer demand and new contracts coming on board, we are strengthening our front-end customer and commercial capability. We have an exciting opportunity due to expansion and growth for a Logistics Customer Service & Sales Assistant to play a key role in how we engage, support and grow our customer base.
35 hours per week, Monday to Friday
The Role
This is a dual-focus position combining customer service excellence with commercial awareness and sales support. You will act as a central point of contact for customers, ensuring a smooth and professional experience, while also identifying opportunities to grow revenue and support the wider Logistics strategy.
Key Responsibilities
- Customer Service
- Act as a first point of contact for customer enquiries via phone, email and systems
- Manage bookings, queries and service updates in a timely and professional manner
- Work closely with warehouse and transport teams to ensure accurate and efficient delivery
- Resolve issues quickly, taking ownership and maintaining strong customer relationships
- Maintain clear and consistent communication aligned to our “Need to know / Good to know” approach
- Support inbound sales enquiries and convert opportunities into confirmed work
- Assist in preparing quotes for warehousing, 3PL and courier services
- Identify upselling opportunities across existing customers
- Build strong working relationships with internal teams to support growth
- Contribute to achieving revenue targets and improving margin performance
- Ensure accurate data entry across systems (orders, stock, bookings)
- Support reporting and tracking of customer activity
- Help maintain service standards and identify areas for continuous improvement
What We Are Looking For
- Strong communication skills with a confident and professional approach
- Organised and able to manage multiple priorities in a fast-moving environment
- Commercially aware with an interest in sales and customer growth
- Proactive mindset with a willingness to take ownership
- Good IT skills and attention to detail
- Experience in logistics, customer service or sales is beneficial but not essential
Why Join Jarrold Logistics
- Be part of a growing operation with clear ambition and direction
- Work within a supportive team environment that values ideas and contribution
- Opportunity to develop commercial and operational skills across logistics
- Play a visible role in shaping how we scale our 3PL and customer offering
Our Approach
At Jarrold Logistics, we focus on doing things properly. That means:
- Clear communication
- Strong relationships
- Accountability in delivery
- Pride in service
This role is central to delivering that standard as we grow.
To apply, please send your CV and a Cover Letter.
Closing Date: 28th May 2026 at 5.00pm
Logistics Customer Service & Sales Assistant in Norwich employer: Jarrolds
Contact Detail:
Jarrolds Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logistics Customer Service & Sales Assistant in Norwich
✨Tip Number 1
Get to know the company inside out! Research Jarrold Logistics, their values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their growth.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service and sales support, make sure you can confidently discuss how you would handle customer queries and upselling opportunities. Role-play with a friend if you need to!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Jarrold Logistics.
We think you need these skills to ace Logistics Customer Service & Sales Assistant in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Logistics Customer Service & Sales Assistant role. Highlight any relevant customer service or sales experience, and don’t forget to mention your organisational skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining Jarrold Logistics and how you can contribute to our growth. Be sure to mention your proactive mindset and any specific examples of how you've excelled in similar roles.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application showcases your strong communication skills. Keep your language clear and professional, and remember to maintain a friendly tone!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on being part of our team!
How to prepare for a job interview at Jarrolds
✨Know the Company Inside Out
Before your interview, make sure you research Jarrold Logistics thoroughly. Understand their growth phase, services, and values. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
Since this role requires strong communication, prepare examples of how you've successfully managed customer interactions in the past. Think about times when you resolved issues or built relationships, as these stories will highlight your fit for the position.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple priorities in a fast-paced environment. You could share specific tools or methods you use to stay organised, which will reassure them that you can handle the demands of the role.
✨Highlight Your Proactive Mindset
Jarrold Logistics values a proactive approach, so come prepared with examples of how you've taken ownership in previous roles. Whether it’s identifying upselling opportunities or improving processes, showing initiative will set you apart from other candidates.