Jarrold Logistics is growing, and this is an exciting time to join us. As we expand our warehousing and distribution offer, we are looking for someone who enjoys building great customer relationships, spotting commercial opportunities and helping a growing logistics operation deliver an excellent service.
We have an exciting opportunity due to expansion and growth for a Logistics Customer Service & Sales Assistant to play a key role in how we engage, support and grow our customer base.
35 hours per week, Monday to Friday
The Role
This is a dual-focus position combining customer service excellence with commercial awareness and sales support.
You will act as a central point of contact for customers, ensuring a smooth and professional experience, while also identifying opportunities to grow revenue and support the wider Logistics strategy.
Key Responsibilities
Customer Service
- Act as a first point of contact for customer enquiries via phone, email and systems
- Manage bookings, queries and service updates in a timely and professional manner
- Work closely with warehouse and transport teams to ensure accurate and efficient delivery
- Resolve issues quickly, taking ownership and maintaining strong customer relationships
- Maintain clear and consistent communication aligned to our “Need to know / Good to know” approach
Sales & Commercial Support
- Support inbound sales enquiries and convert opportunities into confirmed work
- Assist in preparing quotes for warehousing, 3PL and courier services
- Identify upselling opportunities across existing customers
- Build strong working relationships with internal teams to support growth
- Contribute to achieving revenue targets and improving margin performance
Operational Support
- Ensure accurate data entry across systems (orders, stock, bookings)
- Support reporting and tracking of customer activity
- Help maintain service standards and identify areas for continuous improvement
What We Are Looking For
- Strong communication skills with a confident and professional approach
- Organised and able to manage multiple priorities in a fast-moving environment
- Commercially aware with an interest in sales and customer growth
- Proactive mindset with a willingness to take ownership
- Good IT skills and attention to detail
- Experience in logistics, customer service or sales is beneficial but not essential
Why Join Jarrold Logistics
- Be part of a growing operation with clear ambition and direction
- Work within a supportive team environment that values ideas and contribution
- Opportunity to develop commercial and operational skills across logistics
- Play a visible role in shaping how we scale our 3PL and customer offering
Our Approach
At Jarrold Logistics, we focus on doing things properly. That means:
- Clear communication
- Strong relationships
- Accountability in delivery
- Pride in service
This role is central to delivering that standard as we grow.
To apply, please send your CV and a Cover Letter.
Logistics Customer Service and Sales Assistant in Norwich employer: Jarrolds
Jarrolds in Norwich is an excellent employer, offering a dynamic work environment at Yawn Marketing where creativity and analytical skills are highly valued. With competitive salaries, flexible working arrangements, and generous holiday allowances, employees are encouraged to thrive both personally and professionally, making it a rewarding place to build a career in digital marketing.
