At a Glance
- Tasks: Engage with customers, manage bookings, and support sales growth in a dynamic logistics environment.
- Company: Join Jarrold Logistics, a rapidly growing company with a supportive team culture.
- Benefits: Gain valuable experience, develop skills, and be part of an ambitious team.
- Other info: Opportunity for career development in a fast-paced, exciting industry.
- Why this job: Make a real impact on customer satisfaction and contribute to business growth.
- Qualifications: Strong communication skills and a proactive mindset; logistics experience is a plus.
The predicted salary is between 25000 - 30000 £ per year.
Jarrold Logistics is entering a strong growth phase as we expand our warehousing and distribution offer. With increasing customer demand and new contracts coming on board, we are strengthening our front-end customer and commercial capability. We have an exciting opportunity due to expansion and growth for a Logistics Customer Service & Sales Assistant to play a key role in how we engage, support and grow our customer base.
35 hours per week, Monday to Friday
The Role
This is a dual-focus position combining customer service excellence with commercial awareness and sales support. You will act as a central point of contact for customers, ensuring a smooth and professional experience, while also identifying opportunities to grow revenue and support the wider Logistics strategy.
Key Responsibilities
- Customer Service
- Act as a first point of contact for customer enquiries via phone, email and systems
- Manage bookings, queries and service updates in a timely and professional manner
- Work closely with warehouse and transport teams to ensure accurate and efficient delivery
- Resolve issues quickly, taking ownership and maintaining strong customer relationships
- Maintain clear and consistent communication aligned to our “Need to know / Good to know” approach
- Sales & Commercial Support
- Support inbound sales enquiries and convert opportunities into confirmed work
- Assist in preparing quotes for warehousing, 3PL and courier services
- Identify upselling opportunities across existing customers
- Build strong working relationships with internal teams to support growth
- Contribute to achieving revenue targets and improving margin performance
- Operational Support
- Ensure accurate data entry across systems (orders, stock, bookings)
- Support reporting and tracking of customer activity
- Help maintain service standards and identify areas for continuous improvement
What We Are Looking For
- Strong communication skills with a confident and professional approach
- Organised and able to manage multiple priorities in a fast-moving environment
- Commercially aware with an interest in sales and customer growth
- Proactive mindset with a willingness to take ownership
- Good IT skills and attention to detail
- Experience in logistics, customer service or sales is beneficial but not essential
Why Join Jarrold Logistics
- Be part of a growing operation with clear ambition and direction
- Work within a supportive team environment that values ideas and contribution
- Opportunity to develop commercial and operational skills across logistics
- Play a visible role in shaping how we scale our 3PL and customer offering
Our Approach
At Jarrold Logistics, we focus on doing things properly. That means:
- Clear communication
- Strong relationships
- Accountability in delivery
- Pride in service
This role is central to delivering that standard as we grow.
To apply, please send your CV and a Cover Letter.
Closing Date: 23rd June 2026 at 5.00pm
Logistics Customer Service and Sales Advisor in Norwich employer: Jarrolds
Jarrold Logistics is an excellent employer, offering a dynamic work environment where employees can thrive as part of a growing team. With a strong focus on clear communication and accountability, we provide ample opportunities for professional development in logistics and customer service, all while fostering a supportive culture that values every contribution. Join us to play a pivotal role in shaping our expanding operations and enjoy the benefits of working in a company that prioritises employee growth and satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Logistics Customer Service and Sales Advisor in Norwich
✨Tip Number 1
Get to know the company inside out! Research Jarrold Logistics and understand their values, services, and recent growth. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service and sales, make sure you can confidently discuss how you would handle customer queries and upselling opportunities. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Logistics Customer Service and Sales Advisor in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Logistics Customer Service and Sales Advisor. Highlight any relevant experience in customer service or sales, and don’t forget to mention your organisational skills and attention to detail!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for logistics and customer service. Mention how you can contribute to Jarrold Logistics' growth and how your proactive mindset aligns with our values.
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to demonstrate your ability to manage multiple priorities effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Jarrold Logistics!
How to prepare for a job interview at Jarrolds
✨Know the Company Inside Out
Before your interview, make sure you research Jarrold Logistics thoroughly. Understand their growth phase, services, and values. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Logistics Customer Service and Sales Advisor, strong communication is key. Prepare examples of how you've successfully managed customer queries or resolved issues in the past. Practise articulating your thoughts clearly and confidently.
✨Demonstrate Your Organisational Skills
This role requires juggling multiple priorities. Be ready to discuss how you stay organised in a fast-paced environment. You could mention tools or methods you use to manage your time and tasks effectively.
✨Highlight Your Proactive Mindset
Jarrold Logistics values a proactive approach. Think of instances where you've taken ownership of a project or identified opportunities for improvement. Share these stories to illustrate your willingness to contribute to the company's growth.
