At a Glance
- Tasks: Provide exceptional customer service and support e-commerce operations.
- Company: Join a 250-year-old independent department store with a family-like culture.
- Benefits: Enjoy generous discounts, free parking, and local perks.
- Other info: Flexible hours with opportunities for personal growth and community involvement.
- Why this job: Make customers feel special while gaining valuable retail experience.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
About Us
We are an independent department store established over 250 years by the Jarrold family and very proud to have been awarded the coveted Drapers Award for the 'Best Independent Department Store' for the second year running! Because we are independent, all the decisions for the store are made right here in Norwich, so we know our customers and our customers know us. As an organisation, we truly live by our values and when you are a Jarrold's colleague, it genuinely feels like being part of one big family. Whatever the day brings we are 'in it' together, showing support and care for each other.
The Role
We are looking for an enthusiastic individual to join our fantastic Customer Service & E commerce Operations Team.
Customer Services- Providing a warm and welcoming reception to customers in-person, over the phone and online.
- Interacting with customers, resolving their queries, signposting to appropriate colleagues and/or departments throughout the Jarrold Group and delivering an exceptional experience at all times.
- Creating unique and memorable experiences for every visitor, making them feel special, listened to and appreciated.
- You will work back and front of house and require excellent communication and organisational skills.
- You will work very closely with our E commerce team to ensure online orders are processed accurately and efficiently, making the online aspect of the customer journey seamless.
- This role is active and requires a keen eye for detail.
- Strong communication and interpersonal skills.
- A passion for delivering exceptional customer service.
- A friendly, calm and efficient manner – even on our busiest days!
- Ability to empathise with customers, understanding their needs.
- Enthusiasm, flexibility and always ready to go the extra mile.
- Excellent attention to detail and the ability to multitask.
- Previous experience in customer service or retail is advantageous.
- Generous colleague discount for our stores.
- Free colleague car park within walking distance of our main store.
- Free bicycle storage.
- Wellbeing employee assistance programme.
- Exclusive local discounts on a range of local restaurants and shops.
- One paid volunteering day per year.
If this role interests you and you believe you have what we are looking for then please apply with a CV and covering letter. We look forward to hearing from you...
Job Type: TEMP FULL TIME
Salary: £22,222 / year
Start Date: 13th April 2026
Schedule: Monday-Sunday
Expected hours: 35 hrs / week including weekends
Work Location: Jarrolds. 1-11 London Street, Norwich. NR2 1JF
Ability to commute/relocate: Norwich, reliably commute or plan to relocate before starting work (required)
Right to Work: United Kingdom (required)
Closing Date: End of Day, Sunday 08.03.26
Customer Service & Ecom Assistant - Maternity Cover in Norwich employer: Jarrolds
At Jarrold's, we pride ourselves on being more than just a workplace; we are a family that values each member's contribution. Located in the heart of Norwich, our independent department store offers a supportive work culture, generous benefits including discounts and wellbeing programmes, and opportunities for personal growth. Join us to be part of a team that is dedicated to delivering exceptional customer experiences while enjoying a fulfilling career in a vibrant community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Ecom Assistant - Maternity Cover in Norwich
✨Tip Number 1
Get to know the company! Research Jarrold's values and history so you can show genuine enthusiasm during your interview. We want to see that you’re not just looking for any job, but that you’re excited about being part of our family.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went the extra mile for a customer. We love candidates who can demonstrate their passion for delivering exceptional service.
✨Tip Number 3
Be ready to showcase your multitasking abilities! In the interview, we might ask how you handle busy days. Share specific instances where you juggled multiple tasks while keeping a calm and friendly demeanour.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team at Jarrold's. We can’t wait to hear from you!
We think you need these skills to ace Customer Service & Ecom Assistant - Maternity Cover in Norwich
Some tips for your application 🫡
Show Your Personality:When writing your CV and cover letter, let your personality shine through! We want to see the real you, so don’t be afraid to share your enthusiasm for customer service and e-commerce. A friendly tone can make a big difference!
Tailor Your Application:Make sure to tailor your CV and cover letter to the role. Highlight your relevant experience in customer service and any skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Specific About Your Skills:We love details! When mentioning your skills, give specific examples of how you've used them in past roles. Whether it’s resolving customer queries or managing online orders, concrete examples help us understand how you can contribute to our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just upload your CV and cover letter, and you’re good to go!
How to prepare for a job interview at Jarrolds
✨Know the Company Inside Out
Before your interview, take some time to research Jarrold's history, values, and what makes it unique. Understanding their commitment to customer service and community will help you align your answers with their ethos.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service. Think about times when you went the extra mile or resolved a difficult situation, as this role is all about creating memorable experiences for customers.
✨Demonstrate Your Organisational Skills
Since the role involves both customer service and e-commerce operations, be ready to discuss how you manage multiple tasks efficiently. Share strategies you use to stay organised, especially during busy periods, to show you can handle the demands of the job.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the role and the company. You might ask about the team dynamics or how they measure success in customer service, which will demonstrate your enthusiasm and engagement.
