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- Tasks: Manage customer inquiries, schedule engineers, and ensure top-notch service delivery.
- Company: Dynamic company focused on customer satisfaction and teamwork.
- Benefits: Monday to Friday hours, supportive work environment, and opportunities for growth.
- Why this job: Be the voice of support and make a real difference for customers every day.
- Qualifications: Excellent communication skills and ability to thrive under pressure.
- Other info: Ideal for those eager to learn and grow in a fast-paced setting.
The predicted salary is between 28800 - 43200 £ per year.
This is a very busy position and you will be required to respond to incoming calls and e-mails, logging requests, troubleshooting, being a first line of support to our customers and scheduling engineers' workloads ensuring service level agreements are met.
We are looking for confident, articulate communicators. This is the paramount part of the job. You need to be confident and have presence on the phone.
You will plan various service and rework/breakdown jobs efficiently, optimising engineers' productivity. You will be expected to liaise with a wide range of clients on a day-to-day basis, collecting engineers' daily work sheets, closing jobs and sending them for invoicing.
Liaising with other departments to ensure any repair parts or equipment is sent in a timely fashion is essential.
Reviewing priority and non-priority jobs to ensure both engineers and clients are updated is also part of your responsibilities.
You will be required to resolve minor technical queries and generally resolve issues, delivering a high level of customer service. You will prioritise and coordinate customer requests, follow up quotations and order/chase parts for outstanding jobs.
Further responsibilities include planning Preventative Maintenance checks – preparing tick sheets, scheduling engineers, reporting on the job and following up with quotes for remedial works.
Another responsibility includes the renewal of service agreements. To be considered for this role, you will be an excellent communicator, flexible and able to cope well under pressure, and highly organised. You need to be self-motivated, hungry to learn and take pride in your work. You need to be able to work unsupervised but also in a team.
Ideally, you will have previous experience in a planning/scheduling role, sales or customer service within the security/warden call industry.
Hours: Monday to Friday 9 till 5.
Skills Required: Excellent communicator, flexible and able to cope well under pressure, highly organised, self-motivated, eager to learn, and able to work both unsupervised and in a team.
Customer Service in Stevenage employer: jark
Contact Detail:
jark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service in Stevenage
✨Tip Number 1
Get your communication skills on point! Practice speaking clearly and confidently, as this role is all about being articulate. Try role-playing with a friend or family member to get comfortable with handling customer queries.
✨Tip Number 2
Show us your organisational skills! Create a mock schedule for a busy day in customer service, prioritising tasks and managing time effectively. This will not only help you in interviews but also demonstrate your planning abilities.
✨Tip Number 3
Research the company and its services! Knowing what we do and how we operate will give you an edge during interviews. It shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Customer Service in Stevenage
Some tips for your application 🫡
Show Off Your Communication Skills: Since being a confident and articulate communicator is key for this role, make sure your written application reflects that. Use clear and concise language, and don’t shy away from showcasing your personality – we want to see the real you!
Tailor Your Application: Take a moment to read through the job description and highlight how your experience aligns with what we're looking for. Mention any relevant customer service or planning experience you have, as it’ll help us see why you’d be a great fit for our team.
Be Organised and Detail-Oriented: We love a well-structured application! Make sure to format your CV and cover letter neatly, and double-check for any typos or errors. This shows us that you’re organised and take pride in your work, which is super important for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at jark
✨Master the Art of Communication
Since this role requires you to be a confident and articulate communicator, practice your phone skills before the interview. Try role-playing with a friend or family member to simulate common customer service scenarios. This will help you feel more at ease and showcase your communication prowess.
✨Know Your Stuff
Familiarise yourself with the company’s services and any relevant technical knowledge that may come up during the interview. Being able to discuss how you would handle specific customer queries or scheduling challenges will demonstrate your preparedness and enthusiasm for the role.
✨Show Off Your Organisational Skills
Prepare examples from your past experiences where you successfully managed multiple tasks or prioritised effectively under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it clear how your organisational skills can benefit the company.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the team dynamics, how success is measured in the position, or what challenges the department is currently facing. This not only shows your engagement but also helps you assess if the company is the right fit for you.
