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For Companies At a Glance
- Tasks: Assist customers via phone and email, providing top-notch service and resolving issues.
- Company: Dynamic online retailer based in Dewsbury, West Yorkshire.
- Benefits: Temp to perm contract, stable hours, and a supportive work environment.
- Why this job: Join a team where your communication skills can shine and make a difference.
- Qualifications: Strong communication and IT skills, with a confident telephone manner.
- Other info: Great opportunity for career growth in a friendly atmosphere.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Advisors required to join an online retailer based in central Dewsbury, West Yorkshire. You will need to have excellent communication skills and strong IT / Excel skills along with a confident telephone manner.
Duties will include:
- Handle incoming phone calls, emails, and inquiries from customers promptly and professionally.
- Provide exceptional customer service by addressing customer questions, concerns, and issues.
- Resolve customer complaints and issues effectively, striving for customer satisfaction.
- Maintain a positive and helpful attitude when interacting with customers.
You will need to be able to work under pressure and conduct yourself in a professional manner at all times. This is a great opportunity for someone who is looking for a true permanent role. This is a temp to perm contract; after 12 weeks you will be given a permanent contract.
Hours of work: Monday to Friday 0900 to 1700.
Customer Service Advisor employer: jark
Contact Detail:
jark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Practice your communication skills! Since you'll be handling calls and emails, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common customer queries.
✨Tip Number 2
Brush up on your IT and Excel skills. Familiarise yourself with basic functions and shortcuts that can help you manage customer data efficiently. There are loads of free resources online that can help us get up to speed!
✨Tip Number 3
Stay positive and professional, even under pressure. Think about how you can turn challenging situations into opportunities for great service. A calm and helpful attitude can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing enthusiastic candidates who are eager to join our team and make a difference in customer service.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills: Since we're looking for Customer Service Advisors, make sure to highlight your excellent communication skills in your application. Use clear and concise language to demonstrate how you can handle inquiries and resolve issues effectively.
Be Professional and Personable: When writing your application, keep a professional tone but don’t forget to let your personality shine through! We want to see that you can maintain a positive attitude while dealing with customers, so share any relevant experiences that showcase this.
Highlight Your IT Skills: Strong IT and Excel skills are a must for this role. Make sure to mention any specific software or tools you’re familiar with in your application. This will show us that you’re ready to hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on this fantastic opportunity for a permanent role after 12 weeks!
How to prepare for a job interview at jark
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor. Familiarise yourself with common customer service scenarios and think about how you would handle them. This will show that you're proactive and ready to tackle any situation.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice speaking clearly and confidently. You could even do a mock interview with a friend or family member. Focus on maintaining a positive tone and being concise in your responses.
✨Showcase Your IT Skills
Brush up on your IT and Excel skills before the interview. Be prepared to discuss any relevant experience you have with these tools. If possible, mention specific examples of how you've used them to improve customer service or streamline processes.
✨Stay Calm Under Pressure
The ability to work under pressure is crucial for this position. Think of examples from your past experiences where you successfully managed stressful situations. Share these stories during the interview to demonstrate your resilience and problem-solving skills.
