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- Tasks: Join our team as a Technical Production Repairs Technician, handling customer queries and product repairs.
- Company: Be part of an established business in a brand-new, state-of-the-art facility.
- Benefits: Enjoy immediate starts, flexible working, and a supportive team environment.
- Why this job: This role offers hands-on experience, technical challenges, and the chance to make customers happy.
- Qualifications: A good understanding of electrical installations and maintenance is essential; French is a plus.
- Other info: This is a temporary to permanent position with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
My client based on the outskirts of Stevenage is looking for a Technical and Production Technician to join their team on a temporary to permanent basis. This role is a great opportunity for someone looking to join an established business and work in a new state-of-the-art building. Immediate starts are available.
Job Purpose:
- Provide both technical and product information to customers (UK and overseas), resolving enquiries and problems to achieve complete customer satisfaction via phone and email.
- Undertake technical maintenance and assist with repairs as required.
- General production including making of sub-assemblies, looms and harnesses preparation, wiring, testing and packing.
- Ensure that the highest company quality standards are maintained.
- Monitor component stock levels within the department and liaise with the supervisors to ensure sufficient component stock levels are maintained.
Attitudes and Disposition:
- Work flexibly and efficiently as part of a team and liaise closely with other team members to maintain absolute confidentiality in all related matters and to prevent disclosure of information.
- Always maintain a calm, positive and professional approach when dealing with staff and clients.
- Maintain a tidy and organized environment conducive to efficient working practices.
- French language would be an advantage.
Core Responsibilities and Duties:
- Technical: Provide a high standard of technical advice and guidance to customer issues in a timely manner via email and telephone; a good knowledge of single, three phase and electrical installations will be required.
- Oversee technical maintenance and assist with repair operations to ensure that service delivery is not compromised.
- Undertake investigations and provide reports in relation to customer issues and feedback.
- Review technical information, manuals and processes, updating and improving where relevant.
- Liaise with Customer Services, Sales and Production as required for customer queries, taking ownership to ensure they are resolved to the company and customer satisfaction.
- Contribute positively to customer satisfaction and provide additional support in managing customer complaints.
- Take initiative and efforts to develop constructive and effective solutions to any issues.
- Production: Assist in the development of new products.
- Organize samples, jigs and components.
- Carry out repairs of the products.
- Pressure testing.
- Electrical testing.
- Maintain tooling to keep in good working condition and report any potential issues with tooling to a supervisor.
- Adhere to all safety guidelines dictating the production and handling of materials in the factory and report safety concerns to a supervisor.
If interested please APPLY today and if your application is successful then a member of our team will make contact to discuss your application further. If you don't hear from us within 7 working days then your application will have been unsuccessful.
Technical Production Repairs Technician in Hitchin employer: Jark - Stevenage
Contact Detail:
Jark - Stevenage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Production Repairs Technician in Hitchin
✨Tip Number 1
Familiarise yourself with the specific technical skills mentioned in the job description, such as electrical installations and maintenance. Brush up on your knowledge of single and three-phase systems, as this will help you stand out during any discussions.
✨Tip Number 2
Demonstrate your problem-solving abilities by preparing examples of how you've successfully resolved technical issues in the past. This will show potential employers that you can handle customer queries effectively and contribute to their satisfaction.
✨Tip Number 3
If you have experience with production processes or product development, be ready to discuss this in detail. Highlight any relevant projects where you contributed to the creation or improvement of products, as this aligns well with the role's responsibilities.
✨Tip Number 4
Since the role involves liaising with various departments, practice your communication skills. Be prepared to explain how you would collaborate with customer service, sales, and production teams to resolve issues and improve processes.
We think you need these skills to ace Technical Production Repairs Technician in Hitchin
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical maintenance and electrical installations. Use specific examples that demonstrate your skills in these areas, as well as any previous roles in production or customer service.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your ability to provide technical advice and your experience with repairs and production processes. Be sure to include how your skills align with the job requirements.
Highlight Language Skills: If you have proficiency in French, make sure to mention it in your application. This could set you apart from other candidates and show your ability to communicate with a wider range of customers.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Jark - Stevenage
✨Showcase Your Technical Knowledge
Be prepared to discuss your understanding of single and three-phase electrical installations. Highlight any relevant experience you have in technical maintenance and repairs, as this will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've resolved technical issues in the past. This could involve discussing specific customer queries you've handled or challenges you've faced in production. Showing that you can think on your feet will impress potential employers.
✨Emphasise Teamwork and Communication
Since the role requires close collaboration with other team members, be ready to talk about your experience working in teams. Discuss how you maintain a positive and professional approach when liaising with colleagues and customers alike.
✨Highlight Your Attention to Detail
Given the importance of maintaining quality standards and safety guidelines, share instances where your attention to detail has made a difference. This could relate to production processes or ensuring compliance with safety protocols.
