At a Glance
- Tasks: Assist customers online through calls, chats, and emails while processing orders.
- Company: Join a well-established business with an exciting online division.
- Benefits: Full training provided, Monday to Friday hours, and a friendly work environment.
- Other info: Great opportunity for motivated individuals looking to grow in a supportive setting.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Computer literacy and previous customer service experience preferred.
The predicted salary is between 18900 - 23100 £ per year.
Jark Stevenage are urgently recruiting for FULL TIME - ONLINE CUSTOMER SERVCIE ADVISOR
An exciting career opportunity has arisen for a Full Time, Online Customer Service Advisor to join our clients team and be part of our online operation based in Biggleswade to help assist in the day to day running of the customer services department.
This is a fantastic opportunity to join an exciting division of a well-established business.
Hours of work will be Monday to Friday 8:00am - 5:30pm
Responsibilities
- Inbound and outbound calls to customers and our Internal Branches.
- Processing customer's website placed orders
- Processing internal Branch placed orders
- Conversing with customers via on-line chat and e-mail
- Tracking orders and liaising with all our courier networks
- Assisting customers when using our website, placing orders etc.
- General office / customer service duties
Full training will be provided internally on our own in-house computer systems.
Hours of work will be Monday to Friday 8:00am - 5:30pm.
Successful applicants will need to be motivated, enthusiastic and hard working with a positive and friendly attitude.
Skills, Knowledge, Qualification and Experience
- Computer literate
- Previous experience in an office-based Customer Services environment is essential.
- Previous customer telephone & email experience would be preferred.
- Strong work ethic and initiative
- Enjoy working with people and be able to work as part of a team.
Skills Required
- Computer literate
- Previous experience in an office-based Customer Services environment is essential.
- Previous customer telephone & email experience would be preferred.
Qualifications Required
Full training will be provided internally on our own in-house computer system.
- Keywords
- Inbound and outbound calls to customers and Internal branches.
- Processing customer's website placed orders.
- Processing internal branches placed orders
- Conversing with customers via on-line chat and e-mail
- Assisting customers when using our website
- General office duties
- #J-18808-Ljbffr
Online Customer Service Advisor in Biggleswade employer: Jark (Stevenage)
Join a dynamic team at a leading chilled meat production company where your role as a Yard Operative is vital to maintaining a safe and efficient work environment. We pride ourselves on our supportive work culture, offering opportunities for employee growth and development, alongside a commitment to health and safety. Enjoy a stable Monday to Friday schedule with competitive benefits that reflect our dedication to our employees' well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Online Customer Service Advisor in Biggleswade
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jark (Stevenage). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jark (Stevenage) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Online Customer Service Advisor in Biggleswade
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jark (Stevenage):Your cover letter is your chance to shine! Tell us why you want to work at Jark (Stevenage) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jark (Stevenage)!
How to prepare for a job interview at Jark (Stevenage)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
