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- Tasks: Manage aftersales and warranty cases, ensuring customer satisfaction and product reliability.
- Company: Dynamic manufacturing company focused on continuous improvement and customer service.
- Benefits: Competitive salary, profit share, healthcare plan, and generous holiday allowance.
- Why this job: Be the go-to person for customers and make a real difference in their experience.
- Qualifications: Experience with transformers and strong problem-solving skills are essential.
- Other info: Join a supportive team with opportunities for growth and development.
The predicted salary is between 30000 - 44000 £ per year.
My client in the LS9 area require x 2 Aftersales & Warranty Engineers.
The Aftersales & Warranty Engineer will act as the single point of contact for customers for all aftersales and warranty matters, managing the full lifecycle of cases from initial notification to final resolution. The role requires strong technical understanding, problem-solving, and customer-focused communication, ensuring all issues are resolved promptly and to the highest quality standards.
Working closely with the Site Services, Production, Engineering, Planning, and Quality teams, this position ensures that aftersales and warranty activities drive product reliability, customer satisfaction, and continuous improvement.
Key Responsibilities
- Manage all aftersales and warranty cases from first notification to closure
- Conduct on-site inspections to diagnose faults, perform root cause analysis, and recommend corrective actions
- Prepare Risk Assessments and Method Statements (RAMS) and Bills of Material (BOMs) for rectification work
- Work with cross-functional teams to implement corrective and preventive actions (CAPA)
- Coordinate site interventions and monitor progress to ensure timely, high-quality completion
- Record and track all events in the ERP system, providing accurate reporting and trend analysis
- Support continuous improvement initiatives and provide feedback to enhance product design, processes, and service delivery
Skills & Experience
- Experience working with transformers – essential
- Aftersales/warranty experience in a manufacturing environment – desirable
- Strong analytical, technical, and organisational skills with a hands-on approach
- Excellent communication and interpersonal skills, confident liaising with clients and contractors
- Experience with ERP/MRP systems (MS Dynamics preferred)
- Full driving licence required
- Flexible, proactive, and able to work to strict timelines
- Team player with a “can-do” attitude and continuous improvement mindset
Salary & Benefits
- Up to £37000 per annum, plus quarterly profit share
- 37.5 hours per week, office-based in Leeds
- 25 days holiday plus bank holidays
- Healthcare cash plan and Employee Assistance Programme
- Electric Vehicle salary sacrifice scheme
- Pension and on-site parking
Aftersales & Warranty Engineer in Wakefield employer: JARK PLC
Contact Detail:
JARK PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales & Warranty Engineer in Wakefield
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in aftersales or warranty roles. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and problem-solving skills. Be ready to discuss specific examples of how you've tackled customer issues in the past. We want to see that 'can-do' attitude shine through!
✨Tip Number 3
Showcase your communication skills! During interviews, demonstrate how you can effectively liaise with clients and cross-functional teams. Remember, it's all about ensuring customer satisfaction and driving product reliability.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Aftersales & Warranty Engineer in Wakefield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales & Warranty Engineer role. Highlight your experience with transformers and any relevant aftersales or warranty work you've done. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love a good problem-solver, so share those stories that showcase your analytical and hands-on approach!
Communicate Clearly: Since this role involves liaising with clients and contractors, make sure your written communication is clear and professional. We appreciate a friendly tone, but clarity is key to showing us you can handle customer-focused communication.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to track your application better. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at JARK PLC
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of transformers and any relevant technical details. Be ready to discuss your experience in aftersales and warranty roles, as well as how you've tackled similar challenges in the past.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've diagnosed faults and implemented corrective actions in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Communicate Like a Pro
Since this role involves liaising with clients and contractors, practice your communication skills. Think about how you can convey complex information clearly and concisely, and be ready to demonstrate your customer-focused approach.
✨Get Familiar with ERP Systems
If you have experience with ERP/MRP systems, especially MS Dynamics, make sure to mention it. If not, do a bit of research to understand how these systems work and be prepared to discuss how you would use them in managing aftersales cases.
