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For Companies At a Glance
- Tasks: Welcome guests, manage reservations, and handle inquiries with a smile.
- Company: Join a friendly hotel team near Evesham, dedicated to exceptional guest experiences.
- Benefits: Enjoy a competitive pay rate of £12.50 per hour and a supportive work environment.
- Why this job: Perfect for those who love hospitality and want to make a positive impact on guests' stays.
- Qualifications: Ideally, 12 months experience in a similar role and strong communication skills required.
- Other info: Work 40 hours a week, 5 days out of 7, with opportunities for growth.
The predicted salary is between 26000 - 36000 £ per year.
Job Description
My client, a hotel near Evesham, is looking to recruit a Receptionist on a Permanent basis.You will be part of the team that welcomes guests on arrival and offer your clients a first class service as soon as they enter the property.The main duties of the role include• Answering the switchboard and transferring calls as required • Preparing guest accounts and restaurant bills, ensuring they are all kept up to date• Taking guest reservations and entering them into the computer ensuring the availability is correct at all times• Taking payments for guest accounts, restaurant bills, balancing and banking the money and PDQ at the end of every shift• Dealing with guest requests and enquiries on a one to one basis and over the telephone• Checking in guests and checking out guests in the correct manner ensuring all procedures are followed correctly• Dealing with any problems or complaints in the correct manner and passing the information on to the relevant people immediatelyAs a suitable candidate you will offer the following- ideally, 12 months experience in a similar role- Good communication skills- Diplomacy to manage complaints and emergencies- An ability to multi-task and manage your time- be decisive when requiredThe pay-rate is £12.504 based on 40 hours per week, working week is based on 5 days out of 7Keywords:hotel reception, duty manager. supervisor, opera, reservations, check-in
Hotel Receptionist employer: JARK PLC
Contact Detail:
JARK PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Familiarise yourself with the hotel industry, especially the specific operations of a hotel reception. Understanding common software like Opera for reservations can give you an edge during interviews.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This will help you handle guest inquiries and complaints more effectively, showcasing your diplomacy and problem-solving abilities.
✨Tip Number 3
Demonstrate your ability to multi-task by sharing examples from previous roles where you successfully managed multiple responsibilities. This will highlight your time management skills to potential employers.
✨Tip Number 4
Network with professionals in the hospitality industry. Attend local events or join online forums to connect with others who can provide insights or even refer you to job openings at hotels.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel reception or customer service roles. Emphasise skills like communication, multitasking, and problem-solving that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to provide first-class service. Mention specific experiences where you successfully managed guest requests or complaints.
Highlight Relevant Skills: In your application, clearly outline your skills related to handling reservations, managing payments, and using hotel management software. This will demonstrate your readiness for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a receptionist role.
How to prepare for a job interview at JARK PLC
✨Showcase Your Communication Skills
As a hotel receptionist, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both in person and over the phone. Practice common scenarios you might encounter, such as greeting guests or handling inquiries.
✨Demonstrate Problem-Solving Abilities
You may face complaints or emergencies during your role. Think of examples from your past experience where you successfully resolved issues. Highlight your diplomacy and how you managed to keep guests satisfied even in challenging situations.
✨Familiarise Yourself with the Hotel's Operations
Research the hotel and its services before the interview. Understanding their offerings will help you answer questions more confidently and show your genuine interest in the position. Mention specific services or features that appeal to you.
✨Prepare for Multi-Tasking Questions
The role requires excellent time management and the ability to juggle multiple tasks. Prepare to discuss how you prioritise tasks and manage your time effectively. Use examples from previous roles to illustrate your multi-tasking skills.
