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For Companies At a Glance
- Tasks: Investigate customer cases, analyse details, and collaborate for resolutions.
- Company: Join a leading manufacturer in Normanton, West Yorkshire.
- Benefits: Enjoy a competitive hourly rate and potential overtime opportunities.
- Why this job: Perfect for those who love problem-solving and delivering top-notch customer service.
- Qualifications: Strong communication skills and proficiency in Excel required.
- Other info: Full-time role with a structured Monday to Friday schedule.
We are seeking a dedicated and enthusiastic Customer Service Investigator to join a leading Manufacturer based in Normanton, West Yorkshire.
Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.
This is a genuine full-time role, the ideal candidate will possess excellent analytical and investigative skills along with strong communication skills and a passion for fact fiding and providing outstanding customer service.
The role will involve handling complex customer cases—digging into the details, uncovering root causes, and working across teams to find resolutions. Your ability to analyse information thoroughly and problem-solve with accuracy will be key to delivering the high standard of service.
Hours of Work
37.5hrs a week : Monday to Friday, alternating weekly between 9 am – 5 pm and 8 am – 4 pm
Basic hourly rate : £14.35phr + Overtime
Skills Required
Customer Service
Investigation
Communication
Problem solving
Qualifications Required
Excel
Mircosoft
GCSE
Keywords
Customer Service
Investigation
Communication
Problem solving
Customer Service employer: JARK PLC
Contact Detail:
JARK PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Familiarise yourself with common customer service scenarios and the types of investigations that may arise. Understanding the typical challenges faced in this role will help you demonstrate your analytical skills during the interview.
✨Tip Number 2
Brush up on your communication skills by practising how to explain complex issues clearly and concisely. Role-playing with a friend can help you articulate your thought process when solving problems, which is crucial for this position.
✨Tip Number 3
Research the company’s values and customer service philosophy. Being able to align your answers with their mission during the interview will show that you’re genuinely interested in the role and understand what they stand for.
✨Tip Number 4
Prepare examples from your past experiences where you successfully resolved customer issues or conducted investigations. Having specific stories ready will help you illustrate your problem-solving abilities and make a strong impression.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Investigator. Familiarise yourself with the skills required, such as analytical thinking and problem-solving, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or investigation roles. Use specific examples that demonstrate your communication skills and ability to handle complex cases.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your investigative skills. Mention how your background aligns with the company's needs and express your enthusiasm for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at JARK PLC
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Service Investigator. Familiarise yourself with the tasks involved, such as handling complex cases and working across teams, so you can speak confidently about how your skills align with the role.
✨Showcase Your Analytical Skills
Prepare examples from your past experiences where you've successfully analysed information or solved problems. Be ready to discuss specific situations where your investigative skills led to positive outcomes, as this will demonstrate your capability to handle the complexities of the role.
✨Communicate Clearly
Strong communication is key in customer service roles. Practice articulating your thoughts clearly and concisely. During the interview, ensure you listen carefully to questions and respond thoughtfully, showcasing your ability to communicate effectively with both customers and team members.
✨Demonstrate Your Passion for Customer Service
Express your enthusiasm for providing outstanding customer service. Share stories that highlight your dedication to helping customers and resolving their issues. This will show the interviewer that you are not only qualified but also genuinely care about delivering high-quality service.
