Service Coordinator/Administrator in Cambridge

Jark Cambridge Ltd is looking for an organised, proactive and customer-focused Service Coordinator / Administrator to join a busy Service Department based in Fordham, Cambridgeshire. Working within the Fire and Security industry, you will play a key role in ensuring the smooth and efficient running of our Service Department. You will be responsible for coordinating engineers, managing customer service requests, scheduling maintenance visits and reactive call-outs, and providing essential administrative support to the Service Managers. This is a varied and fast-paced role, ideal for someone who enjoys working in a busy environment, can confidently manage multiple priorities and takes pride in delivering excellent customer service. Key Responsibilities: • Coordinate and schedule engineers' daily workloads, including planned preventative maintenance (PPM), reactive call-outs and remedial works. • Manage the Service Department inbox, responding to customer enquiries and ensuring requests are dealt with promptly. • Build and maintain strong relationships with clients, engineers and suppliers. • Liaise with customers and engineers to arrange appointments and ensure work is completed efficiently. • Prepare and issue service quotations, annual maintenance renewal quotations and relevant documentation. • Ensure all service paperwork is received, processed and maintained in accordance with company procedures and ISO requirements. • Provide administrative and PA support to the Service Managers. • Raise purchase orders and liaise with suppliers regarding materials and equipment. • Assist with invoicing, invoice queries and outstanding customer accounts. • Coordinate and maintain the engineers' on-call rota. • Ensure customer records and service systems are kept accurate and up to date. • Monitor departmental performance and assist in achieving service KPIs. • Provide general administrative support, including answering telephone calls and managing incoming enquiries. Ideally, you will have: • Previous experience in an administration, coordination or customer service role. • Excellent organisational skills and the ability to manage multiple tasks and changing priorities. • Strong written and verbal communication skills. • A professional and confident telephone manner. • Good IT skills, including Microsoft Word, Excel and Outlook. • The ability to work independently and as part of a team. • A proactive, can-do attitude with excellent attention to detail. • The ability to remain calm and professional in a busy environment. • Good numerical skills and an understanding of basic financial administration. Experience within the Fire and Security industry would be beneficial but is not essential, as a willingness to learn and develop industry knowledge is equally important. What We Offer: • Competitive salary, dependent on experience. • 23 days annual holiday plus 8 bank holidays. • Company pension scheme. • Health Cash Plan. • Long Service Recognition Awards. • The opportunity to develop your skills and knowledge within an established and growing industry. • A varied and rewarding role within a supportive team