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- Tasks: Lead a team to handle customer enquiries via phone and email.
- Company: Dynamic plumbing and electrical services provider in Cambridge.
- Benefits: Flexible working hours and a supportive team environment.
- Why this job: Join a growing company and make a difference in customer service.
- Qualifications: Strong organisational skills and excellent customer service experience.
- Other info: Opportunity for career growth in a friendly office atmosphere.
Jark Cambridge are currently recruiting on behalf of one of our clients for a call centre Manager based at their office near Bottisham. The company provides Plumbing & Electrical services to households in and around the Cambridge area and they are looking for someone to manage a team of 5 people dealing with inbound customer enquiries either on the phone or via email.
You will need to be highly organised, have excellent customer service skills, and be able to manage a small team on a day-to-day basis. Hours of work can be flexible but the standard ones are Monday to Friday 8am to 5pm.
- Customer service
- Office management
Call Centre Manager in Cambridge employer: JARK PLC
Contact Detail:
JARK PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Manager in Cambridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know about openings in call centres. A friendly chat can sometimes lead to opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills during the interview. Bring examples of how you've successfully managed teams or improved customer service in previous roles. This will help you stand out as a candidate.
✨Tip Number 4
Don't forget to apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we’re always on the lookout for passionate individuals like you!
We think you need these skills to ace Call Centre Manager in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and team management. We want to see how you've successfully led a team and handled customer enquiries, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Call Centre Manager role. Share your passion for customer service and how you can bring that to our team.
Show Off Your Organisational Skills: Since the role requires excellent organisation, give us a glimpse of how you manage your time and tasks. Whether it's through specific tools or methods, let us know how you keep everything running smoothly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at JARK PLC
✨Know the Company Inside Out
Before your interview, take some time to research the company and its services. Understand their plumbing and electrical offerings, as well as their customer service approach. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Team Management Skills
As a Call Centre Manager, you'll be leading a small team. Be prepared to discuss your previous experience in managing teams, including how you motivate them and handle conflicts. Use specific examples to illustrate your leadership style and how it aligns with the company's values.
✨Demonstrate Excellent Customer Service
Customer service is key in this role. Think of scenarios where you've gone above and beyond for customers. Be ready to share these stories during the interview, highlighting your problem-solving skills and ability to handle inquiries both over the phone and via email.
✨Prepare for Flexibility Questions
Since the hours can be flexible, be ready to discuss your availability and how you manage work-life balance. Show that you can adapt to different situations while still maintaining high standards of service and team management.
