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- Tasks: Lead a team to handle customer enquiries via phone and email.
- Company: Dynamic plumbing and electrical service provider in Cambridge.
- Benefits: Flexible working hours and a supportive team environment.
- Why this job: Join a growing company and enhance your leadership skills.
- Qualifications: Strong customer service skills and team management experience.
- Other info: No specific qualifications required; perfect for those looking to grow.
The predicted salary is between 30000 - 42000 £ per year.
Jark Cambridge are currently recruiting on behalf of one of our clients for a call centre Manager based at their office near Bottisham.
The company provides Plumbing & Electrical services to households in and around the Cambridge area and they are looking for someone to manage a team of 5 people dealing with inbound customer enquiries either on the phone or via email.
You will need to be highly organised, have excellent customer service skills and be able to manage a small team on a day-to-day basis.
Hours of work can be flexible but the standard ones are Monday to Friday 8am to 5pm.
Skills Required:
- Customer services
- Office Management
Qualifications Required:
No specific qualifications
Call Centre Manager employer: JARK PLC
Contact Detail:
JARK PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company. A friendly chat can sometimes lead to a referral, which is golden when it comes to landing that call centre manager role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team management. We recommend role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Showcase your organisational skills during the interview. Bring examples of how you've successfully managed teams or improved customer service processes in the past. This will demonstrate that you’re the right fit for managing a small team effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Call Centre Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and team management. We want to see how your skills align with the role of Call Centre Manager, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for managing our team. Share specific examples of how you've successfully handled customer enquiries or led a team in the past.
Showcase Your Organisational Skills: As a Call Centre Manager, being organised is key. In your application, mention any tools or methods you use to stay on top of tasks and manage your team effectively. We love a candidate who can keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at JARK PLC
✨Know the Company Inside Out
Before your interview, take some time to research the company and its services. Understand their plumbing and electrical offerings, and think about how you can contribute to their customer service goals. This will show that you're genuinely interested in the role and have done your homework.
✨Showcase Your Team Management Skills
As a Call Centre Manager, you'll be leading a small team. Be prepared to discuss your previous experience in managing teams, including any challenges you've faced and how you overcame them. Use specific examples to illustrate your leadership style and how you motivate your team.
✨Demonstrate Excellent Customer Service
Customer service is key in this role, so be ready to share examples of how you've handled difficult customer situations in the past. Highlight your problem-solving skills and your ability to remain calm under pressure. This will reassure them that you can maintain high standards of service.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewer. Inquire about the team dynamics, the company's approach to customer service, or any upcoming projects. This not only shows your interest but also helps you gauge if the company is the right fit for you.
