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- Tasks: Manage aftersales and warranty cases, ensuring customer satisfaction and product reliability.
- Company: Dynamic manufacturing company focused on continuous improvement and customer service.
- Benefits: Up to £37,000 salary, profit share, healthcare plan, and 25 days holiday.
- Why this job: Be the go-to person for customers and make a real difference in their experience.
- Qualifications: Experience with transformers and strong problem-solving skills required.
- Other info: Join a supportive team with opportunities for growth and development.
The predicted salary is between 30000 - 44000 £ per year.
My client in the LS9 area require x 2 Aftersales & Warranty Engineers.
The Aftersales & Warranty Engineer will act as the single point of contact for customers for all aftersales and warranty matters, managing the full lifecycle of cases from initial notification to final resolution. The role requires strong technical understanding, problem-solving, and customer-focused communication, ensuring all issues are resolved promptly and to the highest quality standards.
Working closely with the Site Services, Production, Engineering, Planning, and Quality teams, this position ensures that aftersales and warranty activities drive product reliability, customer satisfaction, and continuous improvement.
Key Responsibilities
- Manage all aftersales and warranty cases from first notification to closure
- Conduct on-site inspections to diagnose faults, perform root cause analysis, and recommend corrective actions
- Prepare Risk Assessments and Method Statements (RAMS) and Bills of Material (BOMs) for rectification work
- Work with cross-functional teams to implement corrective and preventive actions (CAPA)
- Coordinate site interventions and monitor progress to ensure timely, high-quality completion
- Record and track all events in the ERP system, providing accurate reporting and trend analysis
- Support continuous improvement initiatives and provide feedback to enhance product design, processes, and service delivery
Skills & Experience
- Experience working with transformers – essential
- Aftersales/warranty experience in a manufacturing environment – desirable
- Strong analytical, technical, and organisational skills with a hands-on approach
- Excellent communication and interpersonal skills, confident liaising with clients and contractors
- Experience with ERP/MRP systems (MS Dynamics preferred)
- Full driving licence required
- Flexible, proactive, and able to work to strict timelines
- Team player with a “can-do” attitude and continuous improvement mindset
Salary & Benefits
- Up to £37000 per annum, plus quarterly profit share
- 37.5 hours per week, office-based in Leeds
- 25 days holiday plus bank holidays
- Healthcare cash plan and Employee Assistance Programme
- Electric Vehicle salary sacrifice scheme
- Pension and on-site parking
Aftersales & Warranty Engineer employer: JARK PLC
Contact Detail:
JARK PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales & Warranty Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for the interview by researching common questions for Aftersales & Warranty Engineers. Think about how your experience with transformers and problem-solving can shine through. We want you to show off your skills!
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with clients and contractors, being able to explain technical issues clearly is key. Grab a friend and do some mock interviews to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Aftersales & Warranty Engineer
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical understanding and experience with transformers in your application. We want to see how your skills align with the role, so don’t hold back on showcasing your problem-solving abilities!
Tailor Your Application: Take a moment to customise your CV and cover letter for this specific role. Mention your aftersales and warranty experience, and how it relates to the responsibilities outlined in the job description. We love seeing candidates who take the time to connect their experience to what we’re looking for!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate straightforward communication, especially since you’ll be doing a lot of it in the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at JARK PLC
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of transformers and any relevant technical details. Be ready to discuss your experience in aftersales and warranty roles, as well as how you've tackled similar challenges in the past.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've diagnosed faults and implemented corrective actions in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Communicate Like a Pro
Since this role involves liaising with clients and contractors, practice your communication skills. Think about how you can convey complex information clearly and concisely, and be ready to demonstrate your customer-focused approach.
✨Teamwork Makes the Dream Work
Be prepared to discuss your experience working with cross-functional teams. Highlight instances where you've collaborated with different departments to drive product reliability and customer satisfaction, showcasing your team player attitude.
