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For Companies At a Glance
- Tasks: Engage with customers to deliver exceptional service and support their needs.
- Company: Join Stratstone, a company dedicated to premium customer experiences and team collaboration.
- Benefits: Enjoy 33 days holiday, birthday off, mental health support, and generous commission schemes.
- Why this job: Be part of an inclusive culture that values your individuality and growth.
- Qualifications: No specific qualifications required; just a passion for customer service and teamwork.
- Other info: Permanent full-time role with a starting salary of £26,769.60 plus OTEs.
The predicted salary is between 26769 - 32000 £ per year.
Are you passionate about creating great experiences for customers? Are you a resilient person who enjoys working as part of a team in a fast-paced environment? If so, you’ll be a perfect fit at Stratstone. We love people who value exceptional customer experiences, in the same way that we do. Stratstone are committed to providing our customers with a premium level of service, – as a Service Advisor this is where you will play a critical role. It all starts with fully understanding the needs and wants of our customers, and delivering a wow factor service for them.
This is a permanent position working full time hours. The basic starting salary for this role will be £26,769.60, plus OTEs of £32,000.
Duties, Responsibilities & Person Specification
Why should you work for us?
- We grow our own talent! We provide you with all the training and development opportunities you will need to succeed.
- Everyone is welcome! We’re committed to building a truly inclusive culture and diverse workforce. We want you to be yourself at work – and thrive.
- We have generous benefits including: 33 days holiday (including bank holidays), Birthday off (we like to celebrate!), great pension, generous commission schemes, reward savings, and much more.
- When we say we care about your wellbeing, we mean it. You’ll have access to mental health support, nutritional and financial advice, and a Digital GP. We also have over 50 trained Mental Health First Aiders (and counting).
What you’ll bring to the role
- Value every customer interaction either on email, in person or on the phone.
- Learn about your customers by building and nurturing relationships. It’s the small details that make the difference.
- Act as the vital link between customers and the workshop, collaborating with aftersales, parts, and sales teams.
Stratstone are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, age, national origin, disability, gender identity or any other protected factor. Stratstone is recognised as a Disability Confident Committed employer, working with and providing reasonable accommodations to individuals with disabilities. Please let us know if you need an accommodation at any point during the recruitment process.
Service Advisor employer: Jardine Motors Group
Contact Detail:
Jardine Motors Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the company culture at Stratstone. Understanding their commitment to exceptional customer service and inclusivity will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare to showcase your interpersonal skills. As a Service Advisor, building relationships with customers is key, so think of examples from your past experiences where you've successfully engaged with clients or resolved issues.
✨Tip Number 3
Research common challenges faced in the automotive service industry. Being knowledgeable about these issues will allow you to demonstrate your problem-solving abilities and how you can contribute to a smooth customer experience.
✨Tip Number 4
Network with current or former employees of Stratstone if possible. They can provide valuable insights into the role and the company, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Service Advisor. Highlight your customer service skills and any relevant experience in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your ability to create exceptional customer experiences and work in a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention specific examples of how you've delivered great service in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Jardine Motors Group
✨Understand the Company Culture
Before your interview, take some time to research Stratstone's values and culture. They emphasise exceptional customer experiences and inclusivity, so be prepared to discuss how your personal values align with theirs.
✨Showcase Your Customer Service Skills
As a Service Advisor, you'll need to demonstrate your ability to create great experiences for customers. Prepare examples from your past roles where you went above and beyond to meet customer needs and how you built relationships with them.
✨Prepare for Teamwork Questions
Stratstone values teamwork in a fast-paced environment. Be ready to share experiences where you successfully collaborated with others, especially in challenging situations, to highlight your resilience and team spirit.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about training opportunities, team dynamics, or how they measure success in customer service to demonstrate your enthusiasm for the position.
