Service Advisor

Are you passionate about creating great experiences for customers? Are you a resilient person who enjoys working as part of a team in a fast-paced environment? If so, you’ll be a perfect fit at Stratstone.

We love people who value exceptional customer experiences, in the same way that we do. Stratstone are committed to providing our customers with a premium level of service, -as a Service Advisor this is where you will play a critical role. It all starts with fully understanding the needs and wants of our customers, and delivering a wow factor service for them.

Duties, Responsibilities & Person Specification

Why should you work for us?

• We grow our own talent! We provide you with all the training and development opportunities you will need to succeed.

• Everyone is welcome! We’re committed to building a truly inclusive culture and diverse workforce. We want you to be yourself at work – and thrive.

• We have a generous benefits including: 33 days holiday (including bank holidays), Birthday off (we like to celebrate!) great pension, generous commission schemes, reward savings, and much more – a whole A4 page to be exact!

• When we say we care about your wellbeing, we mean it. You’ll have access to mental health support, nutritional and financial advice, and a Digital GP. We also have over 50 trained Mental Health First Aiders (and counting).

What you’ll bring to the role

• Value every customer interaction either on email, in person or on the phone.

• Learn about your customers by building and nurturing relationships. It’s the small details that make the difference.

• Act as the vital link between customers and the workshop, collaborating with aftersales, parts, and sales teams.