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- Tasks: Lead the Retail Experience team to deliver exceptional customer service and drive sales.
- Company: Join Japan House London, a vibrant hub celebrating Japanese culture.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Opportunity to work in a diverse team and enhance your leadership skills.
- Why this job: Be part of a unique experience that connects people with Japanese culture through retail.
- Qualifications: Experience in retail management and a passion for customer engagement.
The predicted salary is between 30000 - 40000 £ per year.
As a Retail Duty Manager, you will be the operational manager for the Shop, cafe stand (the Stand) and online Shop. You will have the responsibility to ensure that the Retail Experience team provide exceptional standards of customer experience, that all Japan House London guests are welcomed warmly, encouraged to learn about and enjoy their shopping experience in the Shop and the Stand, enabling them to experience Japanese cultures through the retail products and what is on at Japan House London.
You will motivate the Retail Experience team and maintain a positive work atmosphere, helping to ensure retail revenue targets and team KPIs are met. You will be the escalation point for customer queries in The Shop and you will also coach and lead the team on the Shop floor, role modelling our service standards, behaviours and values. You will support the security presence in all the Shop public spaces and ensure that the Health and Safety Policy is adhered to. This includes managing visitor flow, being alert to potential hazards, and responding to a variety of needs.
KEY RELATIONSHIPS
- Internal
- Retail Services Manager
- Executive Director
- Merchandising Team
- Retail Marketing & Digital team
- Visitor Experience Duty Manager
- Visitor Experience team
- Operations Team
- Retail Finance Team
- Third-party contractors for cleaning and security
- Third-party suppliers in case of the shop events
Lead by example, ensuring the Values of Japan House London are embedded and upheld within the REA team. Manage and motivate the REA team to ensure a focus on customer service and customer engagement to achieve targets. Lead in driving sales and providing.
Retail Duty Manager in London employer: Japan House London
Contact Detail:
Japan House London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Duty Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the retail industry, especially those who work at Japan House London. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for customer service shine through. Share stories about how you've motivated teams or handled tricky customer situations – it’ll make you memorable.
✨Tip Number 3
Do your homework! Familiarise yourself with Japan House London's values and products. Being able to discuss how you can enhance the retail experience will show you're genuinely interested and ready to contribute.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Retail Duty Manager in London
Some tips for your application 🫡
Show Your Passion for Retail: When writing your application, let your enthusiasm for retail shine through! We want to see how much you care about providing an exceptional customer experience and how you can bring that passion to the role of Retail Duty Manager.
Highlight Your Leadership Skills: As a Retail Duty Manager, you'll be leading a team, so make sure to showcase your leadership experience in your application. Share examples of how you've motivated teams in the past and how you plan to create a positive work atmosphere at Japan House London.
Be Specific About Your Experience: Tailor your application by including specific examples from your previous roles that relate to the key responsibilities listed in the job description. We love seeing how your past experiences align with what we’re looking for!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Retail Duty Manager position. We can’t wait to hear from you!
How to prepare for a job interview at Japan House London
✨Know Your Retail Stuff
Make sure you brush up on your knowledge of retail management and customer service. Understand the key responsibilities of a Retail Duty Manager, especially how to create an exceptional customer experience. Familiarise yourself with Japan House London's values and how they relate to the retail environment.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in motivating and managing teams. Prepare examples of how you've successfully led a team in a retail setting, focusing on how you’ve driven sales and met KPIs. Highlight your ability to role model service standards and maintain a positive work atmosphere.
✨Prepare for Customer Scenarios
Think about potential customer queries or issues that could arise in the shop. Be prepared to demonstrate how you would handle these situations effectively, ensuring customer satisfaction while adhering to health and safety policies. This will show your problem-solving skills and commitment to customer service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.