Retail Experience Assistant

Key Responsibilities

Application deadline: 9:00 AM on 17th March 2025.

As a Retail Experience Assistant, you will be an important part of the visitor-facing team, ensuring that all Japan House London guests in The Shop are welcomed warmly, encouraged to learn about and engage with the products and programming content, and have a safe and enjoyable visit.

Your primary role as a Retail Experience Assistant will be to provide a five-star customer service. Our aim is to work together to create an engaging, enlightening and enjoyable experience for every visitor to The Shop, so that everybody feels welcome and able to talk to our team.

Our approach to retail has been developed in line with the Japanese concept of Omotenashi:

“Translated simply, Omotenashi means the Japanese way of treating a guest. It blends a welcoming spirit with warmth, understanding, and above all respect.

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