ServiceNow Business Process Analyst in City of Westminster

Responsibilities

• process best practices Assemble user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
• Work directly with the ServiceNow development team to select the most effective solution for defined requirements
• Support unit testing, UAT, and customer validation, ensuring business objectives are met
• Act as a trusted advisor to stakeholders by building strong relationships and demonstrating a deep knowledge for ServiceNow
• Carry out other duties as assigned

What to expect when you join our firm

• Hybrid working and reasonable accommodations
• Generous Holiday policies
• Excellent Health and Wellbeing benefits including corporate membership to ClassPass
• Paid volunteer time to step away from your desk and into the community
• Support to grow through professional development courses, tuition/qualification reimbursement and more
• Maternal/paternal leave benefits and family services
• Complimentary subscription to Headspace – the mindfulness app
• All employee events including networking opportunities and social activities
• Lunch allowance for use within our subsidised onsite canteen

Must have skills

• 3+ years of experience designing and implementing processes on the ServiceNow platform
• Strong analytical skills, strategic mindset, and experience with cross-functional teams
• Highly organised with excellent communication and stakeholder management skills
• Proven ability to create clear and concise documentation
• Experience providing solutions for ITSM and ITOM offerings
• ServiceNow Certified System Administrator (CSA)
• ITIL V4 certification

Nice to have skills

• ServiceNow Certified Implementation Specialist credentials
• Agile experience is highly favourable
• Financial Services experience/knowledge
• Supervisory responsibilities
• No Potential for growth
• Mentoring Leadership development programs
• Regular training
• Career development services
• Continuing education courses

Why work for us?

A career at Janus Henderson is more than a job, it\’s about investing in a brighter future together. Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world‑class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values are key to driving our success, and are at the heart of everything we do: Clients Come First – Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust. If our mission, values, and purpose align with your own, we would love to hear from you!

Your opportunity

Partner with the technology and business stakeholders to define, analyse, and document requirements for new ServiceNow processes or improvements to current processes. Lead workshops, demos, and training on ServiceNow solutions and be able to speak to