TPA Governance Oversight Specialist

A career at Janus Henderson is more than a job, it’s about investing in a brighter future together. Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.

Our Values are key to driving our success, and are at the heart of everything we do:

• Clients Come First - Always
• Execution Supersedes Intention
• Together We Win
• Diversity Improves Results
• Truth Builds Trust

If our mission, values, and purpose align with your own, we would love to hear from you!

This role will oversee/govern the management of key vendor relationships, ensuring alignment with organizational objectives and driving value through effective negotiation, collaboration, and innovation.

Relationship Management: Cultivate strong relationships with key vendors, acting as a point of contact and fostering collaboration to drive mutual success.

Performance Monitoring and Improvement: Track performance metrics, monitor vendor performance, and implement continuous improvement initiatives to enhance efficiency, quality, and innovation.

Risk Management: Identify and mitigate risks associated with vendor relationships, including service disruptions.

Cross-functional Collaboration: Collaborate with internal stakeholders across departments such as operations, finance, risk & compliance, and IT to ensure alignment of vendor management activities with overall business objectives.

Vendor Governance: Establish governance structures and processes to ensure compliance with contractual obligations, service level agreements, and regulatory requirements.

Your opportunity: Monitor services standards provided to and by Third Party Administrators in relation to:

• Transfer Agency Services
• Middle Office and Custody Services
• Fund Administration - NAV production, Financial Reporting and Fund Tax Services
• Performance Measurement and Client Reporting
• Information Technology

Maintain the TPA Due Diligence framework, including but not limited to:

• Maintain a suitable TPA Meeting Matrix, representing JHI where appropriate
• Review of TPA KPIs and the SLAs along with the business as appropriate
• Facilitate a risk assessment and due-diligence site visit program
• Manage the escalation of service issues with TPAs
• The management of key internal stakeholders and external relationship management with TPAs
• Produce and present monthly governance reporting to senior management
• Co-ordinate and stakeholder manage the TPA Change process and pipeline (small change and key project initiatives with TPAs), as well as producing key MI
• Review of TPA invoices and KPI service credits / debits ensuring they reflect the agreed tariff and business
• Support allocated projects, enhancements and TPA Change Controls ensuring service level descriptions are in place
• Assist in the maintenance of internal and TPA risk and controls monitoring:
• Produce monthly MI reporting on TPA performance
• Lead meetings with operational team heads to review root cause, corrective and preventative measures relating to incidents
• Carry out additional duties as assigned

What to expect when you join our firm:

• Hybrid working and reasonable accommodations
• Generous Holiday policies
• Paid volunteer time to step away from your desk and into the community
• Support to grow through professional development courses, tuition/qualification reimbursement and more
• Maternal/paternal leave benefits and family services
• Complimentary subscription to Headspace – the mindfulness app
• Discounted membership to ClassPass and other health and well-being benefits
• Unique employee events and programs including a 14er challenge
• Complimentary beverages, snacks and all employee Happy Hours

Must have skills:

• Educated to degree level or equivalent
• Understanding an outsourced model is a key requirement (from either a previous oversight role, or from working at a TPA)
• Demonstrate leadership by owning the Governance and Oversight relationship for TPAs where the individual acts as key contact for escalation internally and particularly externally
• Strong interpersonal/relationship skills e.g., communication skills, both verbal and written, and ability to listen and liaise with fund managers, other team members and externally with outsourced service delivery managers
• Strong internal stakeholder relationship management across all JHI global teams
• Numerate, with analytical skills and attention to detail and thoroughness
• Good planning, organizational and prioritization skills
• Building relationships with key stakeholders internally and externally
• Committed team player

Nice to have skills:

• Strong background and experience in Investment Operations and Fund Administration is key
• Understanding of outsourcing within technology would be beneficial
• Key stakeholder management is key and external Relationship Management would be advantageous
• Strong background in controls and problem solving

Potential for growth:

• Mentoring
• Leadership development programs
• Regular training
• Career development services
• Continuing education courses

You will be expected to understand the regulatory obligations of the firm and abide by the regulated entity requirements and JHI policies applicable for your role. At Janus Henderson Investors we’re committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from all backgrounds. Don’t worry if you don’t think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can’t accommodate every flexible working request, we’re happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at recruiter@janushenderson.com.

Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee’s job functions (as determined by Janus Henderson at its sole discretion). All applicants must be willing to comply with the provisions of Janus Henderson Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants’ past political contributions or activity may impact applicants’ eligibility for this position. Janus Henderson is an equal opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.