Community Management Specialist

Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. Our Values are key to driving our success, and are at the heart of everything we do: Clients Come First – Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust TPA Governance & Oversight Role This role will oversee/govern the management of key vendor relationships, ensuring alignment with organizational objectives and driving value through effective negotiation, collaboration, and innovation. Relationship Management: Cultivate strong relationships with key vendors, acting as a point of contact and fostering collaboration to drive mutual success. Performance Monitoring and Improvement: track performance metrics, monitor vendor performance, and implement continuous improvement initiatives to enhance efficiency, quality, and innovation. Risk Management: Identify and mitigate risks associated with vendor relationships, including service disruptions, Cross-functional Collaboration: Collaborate with internal stakeholders across departments such as operations, finance, risk & compliance any IT to ensure alignment of vendor management activities with overall business objectives. Vendor Governance: Establish governance structures and processes to ensure compliance with contractual obligations, service level agreements, and regulatory requirement Middle Office and Custody Services Fund Administration – NAV production, Financial Reporting and Fund Tax Services Performance Measurement and Client Reporting Facilitate a risk assessment and due-diligence site visit program Produce and present monthly governance reporting to senior management Co-ordinate and stakeholder manage the TPA Change process and pipeline (small change and key project initiatives with TPAs), as well as producing key MI Support allocated projects, enhancements and TPA Change Controls ensuring service level descriptions are in place Assist in the maintenance of internal and TPA risk and controls monitoring: Produce monthly MI reporting on TPA performance Hybrid working and reasonable accommodations Generous Holiday policies Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave benefits and family services Discounted membership to ClassPass and other health and well-being benefits Complimentary beverages, snacks and all employee Happy Hours Demonstrate leadership by owning the Governance and Oversight relationship for TPAs where the individual acts as key contact for escalation internally and particularly externally Good planning, organizational and prioritization skills Building relationship with key stakeholders internally and externally Regular training Career development services Continuing education courses You will be expected to understand the regulatory obligations of the firm and abide by the regulated entity requirements and JHI policies applicable for your role. We believe diversity improves results and we welcome applications from all backgrounds. We understand everyone has different commitments and while we can’t accommodate every flexible working request, we’re happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at recruiter@janushenderson.com . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.