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For Companies At a Glance
- Tasks: Partner with stakeholders to define and improve ServiceNow processes, leading workshops and training.
- Company: Join Janus Henderson, a leader in financial services focused on client success.
- Benefits: Enjoy hybrid working, generous holidays, health benefits, and professional development support.
- Why this job: Make a real impact by optimising processes and collaborating with cross-functional teams.
- Qualifications: 3+ years in ServiceNow, strong analytical skills, and excellent communication abilities.
- Other info: Experience a vibrant culture with networking events and community volunteer opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Why work for us? A career at Janus Henderson is more than a job, it’s about investing in a brighter future together.
Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world‑class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.
Our Values
- Clients Come First - Always
- Execution Supersedes Intention
- Together We Win
- Diversity Improves Results
- Truth Builds Trust
Your opportunity
- Partner with the technology and business stakeholders to define, analyse, and document requirements for new ServiceNow processes or improvements to current processes
- Lead workshops, demos, and training on ServiceNow solutions and be able to speak to process best practices
- Assemble user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
- Work directly with the ServiceNow development team to select the most effective solution for defined requirements
- Support unit testing, UAT, and customer validation, ensuring business objectives are met
- Act as a trusted advisor to stakeholders by building strong relationships and demonstrating a deep knowledge for ServiceNow
- Carry out other duties as assigned
What to expect when you join our firm
- Hybrid working and reasonable accommodations
- Generous Holiday policies
- Excellent Health and Wellbeing benefits including corporate membership to ClassPass
- Paid volunteer time to step away from your desk and into the community
- Support to grow through professional development courses, tuition/qualification reimbursement and more
- Maternal/paternal leave benefits and family services
- Complimentary subscription to Headspace – the mindfulness app
- All employee events including networking opportunities and social activities
- Lunch allowance for use within our subsidised onsite canteen
Must have skills
- 3+ years of experience designing and implementing processes on the ServiceNow platform
- Strong analytical skills, strategic mindset, and experience with cross‑functional teams
- Highly organised with excellent communication and stakeholder management skills
- Proven ability to create clear and concise documentation
- Experience providing solutions for ITSM and ITOM offerings
- ServiceNow Certified System Administrator (CSA)
- ITIL V4 certification
Nice to have skills
- ServiceNow Certified Implementation Specialist credentials
- Agile experience is highly favourable
- Financial Services experience/knowledge
Supervisory responsibilities
No
Career growth
ServiceNow Business Process Analyst employer: Janus Henderson Global Investors
Contact Detail:
Janus Henderson Global Investors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Business Process Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at Janus Henderson on LinkedIn and ask about their experiences. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding ServiceNow inside out. Brush up on your knowledge of ITSM and ITOM offerings, and be ready to discuss how you've implemented processes in the past.
✨Tip Number 3
Show off your analytical skills during interviews! Be prepared to share examples of how you've tackled complex problems and improved processes. We love seeing candidates who can think strategically.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Janus Henderson.
We think you need these skills to ace ServiceNow Business Process Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ServiceNow Business Process Analyst role. Highlight your relevant experience and skills that match the job description, especially your analytical skills and experience with cross-functional teams.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our mission at Janus Henderson. Be genuine and let your personality come through.
Showcase Your ServiceNow Experience: Since this role focuses on ServiceNow, make sure to detail your experience with the platform. Include specific examples of processes you've designed or improved, and any certifications you hold that are relevant to the position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Janus Henderson Global Investors
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge before the interview. Understand the platform's capabilities, especially around ITSM and ITOM offerings. Be ready to discuss how you've designed and implemented processes in the past, as this will show your expertise and confidence.
✨Showcase Your Analytical Skills
Prepare examples that highlight your strong analytical skills and strategic mindset. Think of specific situations where you’ve successfully analysed requirements and documented processes. This will demonstrate your ability to partner effectively with both technology and business stakeholders.
✨Communicate Clearly and Effectively
Since excellent communication is key for this role, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your responses, especially when discussing past experiences. This will help you convey your ideas succinctly and effectively.
✨Build Relationships and Trust
Emphasise your ability to build strong relationships with stakeholders. Prepare to discuss how you’ve acted as a trusted advisor in previous roles. Highlight any experience you have leading workshops or training sessions, as this aligns well with the expectations of the role.
