At a Glance
- Tasks: Define and refine client experience standards while leading service framework development.
- Company: Global investment management firm based in Greater London.
- Benefits: Hybrid working, generous holidays, health benefits, and professional development opportunities.
- Other info: Join a forward-thinking team with excellent career growth potential.
- Why this job: Shape client experiences and drive impactful change in a dynamic environment.
- Qualifications: Strong change management, communication skills, and a results-driven mindset.
The predicted salary is between 100000 - 150000 £ per year.
A global investment management firm in Greater London seeks a professional to define and refine client experience standards and journeys. Your responsibilities include translating insights into actionable requirements, designing and analyzing client surveys, as well as leading the development of client service frameworks.
Strong change management and communication skills, along with a results-driven mindset, are essential.
The role offers hybrid working, generous holidays, health benefits, and professional development opportunities.
Senior Director, Client Experience Strategy & Delivery employer: Janus Henderson Global Investors
Janus Henderson Investors is an exceptional employer that prioritises employee wellbeing and professional growth, offering a generous holiday policy, hybrid working options, and comprehensive health benefits including a corporate ClassPass membership. The collaborative work culture fosters cross-functional relationships and provides ample opportunities for career development through mentoring and training programs, making it an ideal place for those seeking meaningful and rewarding employment in the governance and oversight sector.
Contact Details:
Janus Henderson Global Investors Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Director, Client Experience Strategy & Delivery
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the firm on LinkedIn. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for those interviews by practising common questions related to client experience strategy. We should also be ready to share examples of how we've successfully managed change and improved client journeys.
✨Tip Number 3
Showcase your results-driven mindset! When discussing your past experiences, focus on quantifiable outcomes. We want to demonstrate how our efforts led to tangible improvements in client satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our approach based on what we learn from the job description.
We think you need these skills to ace Senior Director, Client Experience Strategy & Delivery
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences that align with the Senior Director role. Highlight your expertise in client experience strategy and any relevant change management projects you've led.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about enhancing client experiences. Share examples of how you've translated insights into actionable strategies in previous roles.
Showcase Your Communication Skills:Since strong communication is key for this role, ensure your application is clear and concise. Use professional language but let your personality shine through – we want to get to know you!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Janus Henderson Global Investors
✨Know Your Client Experience Standards
Before the interview, dive deep into the current client experience standards of the firm. Understand their approach and think about how you can refine these standards. Be ready to discuss specific examples of how you've successfully improved client journeys in your previous roles.
✨Showcase Your Change Management Skills
Prepare to share concrete examples of how you've led change initiatives in the past. Highlight your communication strategies and how you engaged stakeholders during these transitions. This will demonstrate your ability to drive results in a dynamic environment.
✨Be Data-Driven
Since the role involves designing and analysing client surveys, come prepared with insights from your past experiences. Discuss how you've translated data into actionable requirements and the impact it had on client satisfaction. This shows you're not just about theory but also about practical application.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the firm's future plans for client experience or how they measure success in this area. This not only shows your interest but also your strategic thinking regarding the role.
