At a Glance
- Tasks: Define and refine client experience standards while leading service framework development.
- Company: Global investment management firm based in Greater London.
- Benefits: Hybrid working, generous holidays, health benefits, and professional development opportunities.
- Other info: Join a forward-thinking team with excellent career growth potential.
- Why this job: Shape client experiences and drive impactful change in a dynamic environment.
- Qualifications: Strong change management, communication skills, and a results-driven mindset.
The predicted salary is between 100000 - 150000 € per year.
A global investment management firm in Greater London seeks a professional to define and refine client experience standards and journeys. Your responsibilities include translating insights into actionable requirements, designing and analyzing client surveys, as well as leading the development of client service frameworks.
Strong change management and communication skills, along with a results-driven mindset, are essential.
The role offers hybrid working, generous holidays, health benefits, and professional development opportunities.
Senior Director, Client Experience Strategy & Delivery in London employer: Janus Henderson Global Investors
As a leading global investment management firm located in Greater London, we pride ourselves on fostering a dynamic work culture that prioritises client experience and employee growth. Our commitment to hybrid working arrangements, generous holiday allowances, and comprehensive health benefits ensures that our team members can thrive both personally and professionally, making us an exceptional employer for those seeking meaningful and rewarding careers.
Contact Detail:
Janus Henderson Global Investors Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Director, Client Experience Strategy & Delivery in London
✨Tip Number 1
Network like a pro! Reach out to professionals in the investment management sector on LinkedIn. Join relevant groups and engage in discussions to showcase your expertise in client experience strategy.
✨Tip Number 2
Prepare for interviews by practising common questions related to client experience and change management. We recommend using the STAR method to structure your answers, highlighting your results-driven mindset.
✨Tip Number 3
Showcase your analytical skills by bringing examples of how you've translated insights into actionable requirements in past roles. This will demonstrate your ability to design effective client service frameworks.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Director, Client Experience Strategy & Delivery in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Director, Client Experience Strategy & Delivery. Highlight your experience in defining client experience standards and any relevant change management skills. We want to see how you can translate insights into actionable requirements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've designed client surveys or developed service frameworks in the past. Let us know how your results-driven mindset has made a difference in your previous roles.
Showcase Your Communication Skills:Since strong communication skills are essential for this position, make sure your application reflects that. Use clear and concise language, and don’t shy away from demonstrating your ability to lead and influence others through your written words. We love a good storyteller!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details about the benefits and opportunities we offer right there!
How to prepare for a job interview at Janus Henderson Global Investors
✨Know Your Client Experience Standards
Before the interview, dive deep into what client experience means for the firm. Familiarise yourself with their current standards and think about how you can enhance them. Be ready to discuss specific examples of how you've successfully defined or refined client journeys in your previous roles.
✨Showcase Your Change Management Skills
This role requires strong change management abilities, so prepare to share instances where you've led significant changes. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting how your actions led to positive outcomes in client experience.
✨Prepare Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions that demonstrate your understanding of the firm's challenges and opportunities in client experience. This not only shows your interest but also gives you valuable insights into their expectations.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or using video tools to refine your delivery and ensure you come across as both professional and personable.
