General Manager – Kings Road, London (UK)

Exciting opportunity to join our London opening team as a General Manager. We’re thrilled to announce the opening of our first international store on London’s prestigious King’s Road — a beautiful new space that brings together two of our portfolio brands, Janie and Jack and HATCH, under one roof. This co-branded location marks an exciting milestone in our global expansion.

As a General Manager, you are the core of our success, a bold leader who brings passion, purpose, and entrepreneurial spirit to everything you do. You treat the business like it’s your own, inspiring your team to deliver an unforgettable, customer-first experience every day. You’re not just managing a store; you’re building a brand, growing a community, and driving results that make an impact. With a deep sense of ownership and pride, you lead with confidence, develop incredible talent, and set the standard for excellence. Reporting to the Country Manager, you will own the P&L and all KPIs for the store.

Champion a Unified Brand and Customer Experience

• Drive results and lead by example on the sales floor, modeling and coaching your team to build genuine, long-lasting customer relationships.
• Masterfully blend the distinct identities of Janie and Jack and HATCH, creating one seamless elevated shopping journey for the modern family.
• Work with your Community Manager to execute in-store events and activations that build brand presence, drive traffic, and deepen connections with local families.
• Collaborate with product management and e-commerce to ensure omni-channel experiences are seamless.
• Act as brand ambassador at local community events, influencer visits, and press activations.

Build and Inspire a High-Performing Team

• Build your team from the ground up, actively networking and recruiting top talent who embody our brand values.
• Motivate and inspire the team to exceed all sales and KPI targets through in-store selling and authentic customer service.
• Develop your team by identifying training needs and creating tailored training plans.
• Create and maintain a positive and productive work environment that fosters diversity, inclusivity, teamwork, and creativity.

Drive Business Growth and Operational Excellence

• Use daily, weekly, and monthly reporting to analyze trends, forecast results, and adjust strategies.
• Develop and execute clear action plans to achieve all business objectives.
• Partner with the Country Manager to cascade commercial priorities and financial goals.
• Pioneer our UK omni-channel model by establishing an efficient in-store e-commerce fulfillment operation.
• Manage all controllable expenses to maximize profitability.
• Implement visual and merchandising strategies to tell a cohesive brand story.
• Ensure full compliance with UK employment law, health and safety regulations, and retail trading standards.

Act as our UK Market Expert and Innovator

• Be the architect of our UK Store Operations, helping establish practices for this unique co-branded store model.
• Gather, analyze, and report on local market trends, customer feedback, and competitor activity.

Who you are

• Proven retail management experience (7+ years preferred) in specialty retail and/or multi-unit retail business.
• Experienced leadership with demonstrated experience running a profitable store P&L.
• Proven ability to identify top talent, build a team, train, develop, and retain people.
• Skilled collaborator who partners effectively across departments.
• Confident decision-maker who thrives in autonomy and executes with discipline.
• Outstanding communication and critical thinking skills.
• Passionate about leading your team to success.
• Available when needed, including nights, weekends, holidays, and peak periods.
• Ability to constantly bend, lift, carry and move merchandise and fixtures up to 18 kilograms as needed.

Why You’ll Love Working With Us

• Outstanding collections you’ll be proud to represent—plus, an irresistible employee discount.
• Join a team known for our incredible talent, camaraderie, and support.
• Build a rewarding career with respected children’s and maternity brands.