General Manager – Kings Road, London (UK)

Exciting Opportunity to Join Our London Opening Team as a General Manager. We’re thrilled to announce the opening of our first international store on London’s prestigious King’s Road — a beautiful new space that brings together two of our portfolio brands, Janie and Jack and HATCH, under one roof. This co-branded location marks an exciting milestone in our global expansion.

As a General Manager, you are the core of our success, a bold leader who brings passion, purpose, and entrepreneurial spirit to everything you do. You treat the business like it’s your own, inspiring your team to deliver an unforgettable, customer-first experience every day. You’re not just managing a store; you’re building a brand, growing a community, and driving results that make an impact. With a deep sense of ownership and pride, you lead with confidence, develop incredible talent, and set the standard for excellence. Reporting to the Country Manager, you will own the P&L and all KPIs for the store.

Champion a Unified Brand and Customer Experience

• Drive results and lead by example on the sales floor, modeling and coaching your team to build genuine, long-lasting customer relationships.
• Masterfully blend the distinct identities of Janie and Jack and HATCH, creating one seamless elevated shopping journey for the modern family.
• Work with your Community Manager to execute in-store events and activations that build brand presence, drive traffic, and deepen connections with local families.
• Collaborate with product management and ecommerce to ensure omni-channel experiences are seamless.
• Act as brand ambassador at local community events, influencer visits, and press activations.

Build and Inspire a High-Performing Team

• Build your team from the ground up, actively networking and recruiting top talent who embody our brand values.
• Motivate and inspire the team to exceed all sales and KPI targets through in-store selling and authentic customer service.
• Develop your team by identifying and assessing training needs, creating tailored training plans, and implementing various training methods.
• Create and maintain a positive and productive work environment that fosters diversity, inclusivity, teamwork, creativity, and a passion for the brand.

Drive Business Growth and Operational Excellence

• Use daily, weekly, and monthly reporting to analyze trends, forecast results, and adjust strategies in real time.
• Develop and execute clear action plans to achieve all business objectives, taking full ownership of the store P&L and KPI performance.
• Partner with the Country Manager to cascade commercial priorities, financial goals, and brand expectations.
• Pioneer our UK omni-channel model by establishing an efficient in-store e-commerce fulfillment operation.
• Manage all controllable expenses with a sharp business focus to maximize profitability.
• Implement visual and merchandising strategies to tell a cohesive brand story, captivate customers, and drive sales.
• Ensure full compliance with UK employment law, health and safety regulations, and retail trading standards.

Act as our UK Market Expert and Innovator

• Be the architect of our UK Store Operations, helping establish and refine practices for this unique co-branded store model.
• Gather, analyze, and report on local market trends, customer feedback, and competitor activity.

Who you are

• Proven retail management experience (7+ years preferred) in specialty retail and/or multi-unit retail business.
• Experienced leadership with demonstrated experience running a profitable store P&L and managing all KPIs.
• Proven ability to identify top talent, build a team, train, develop, and retain people.
• Skilled collaborator who partners effectively across departments.
• Confident decision-maker who thrives in autonomy and executes with discipline.
• Outstanding communication and critical thinking skills.
• Passionate about leading your team to success.
• Operationally strong and resourceful.

Why You’ll Love Working With Us

• The Product: Outstanding collections you’ll be proud to represent— plus, an irresistible employee discount.
• The People: Join a team known for our incredible talent, camaraderie, and support.
• The Experience: Build a rewarding career with respected children’s and maternity brands.