Solution Engineer - Croydon, England, United Kingdom

Janes empowers military, government, and defence leaders to act with confidence in an increasingly complex world. Our trusted defence, security, and geopolitical information delivered through seamless digital platforms and system integrations turns overwhelming data into clear, actionable intelligence and insight. By filling critical information gaps, Janes helps customers analyse threats, accelerate decisions, and stay ahead of emerging challenges.

Job purpose: The Solutions Engineer is a critical member of the Product team, responsible for enabling the integration and optimization of Janes interconnected intelligence capabilities across the customer base. Working within the Product Solutions team, you will support the deployment, configuration, and enhancement of Janes data across a variety of systems, platforms, and mission‑critical capabilities. This role focuses on enabling Janes data within individual systems, facilitating interoperability with third‑party and customer datasets, and aligning with customer AI, intelligence and data requirements. You will help define and document data standards, technical specifications, and integration pathways to improve customer outcomes and drive innovation. You will contribute to high‑impact customer and partner projects across Europe and NATO, helping shape the future of Janes technical estate — including our graph knowledgebase, intelligence products, and supporting infrastructure. Your work will have a direct impact on national security and defence capability.

How you will contribute at Janes:

• System Integration: Support the integration of Janes data and models into customer systems of record, ensuring seamless functionality and operational relevance.
• Product Delivery: Assist in the development and delivery of Janes Interconnected Intelligence products, capturing and aligning where possible with standards and technical expectations.
• Customer Advisory: Provide remote and on‑site technical advisory services to customers, offering guidance on data attributes, integration strategies, and system optimisation.
• Ontology & Model Development: Advise on the evolution of Janes data models and ontologies to ensure compatibility and seamless integration with customer ecosystems.
• Gap Analysis: Identify and prioritise unmet data requirements critical to customer adoption and mission success.
• Strategic Expansion: Explore adjacent content and data domains for potential expansion – either organically or via acquisition – to deepen Janes relevance and support for customer missions.
• Market Intelligence: Monitor and report on partner and competitor activity within customer to identify opportunities for collaboration, expansion, or risk mitigation.
• Presales & Bids: Support technical presales engagements, bid responses, and proposal submissions with subject matter expertise and solution design input.

The ideal skills and experience for this role are:

• Domain Expertise: Proven experience in data integration, system interoperability, and technical advisory roles – ideally within defence and intelligence sectors. Strong understanding of data models, ontologies, and standards relevant military customers. Experience working with national security and defence organisations.
• Technical Proficiency: Proficient in Python, including SDKs, APIs, and data engineering best practices. Solid understanding of the Software Development Lifecycle (SDLC). Experience with graph databases (e.g., Neo4j, ArangoDB, GraphDB). Familiarity with at least two of the following technologies: ArcGIS, Palantir, RDBMS, Graph Databases.
• Education & Communication: Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience. Excellent presentation and communication skills, with the ability to engage technical and non‑technical stakeholders. Comfortable working in small, agile, and globally distributed teams. Knowledge of the Intelligence cycle and ability to understand operational requirements and priorities.
• Mindset & Approach: Strategic thinker with a passion for solving complex technical challenges. Innovative, dynamic, and creative approach to problem‑solving. Willingness to learn, grow, and adapt in a fast‑paced environment.
• Back-End & Infrastructure: Experience with Docker, Elasticsearch, or Palantir. Hands‑on experience with cloud platforms and services, particularly AWS (EC2, Lambda, S3, etc.). Background in back‑end or front‑end architecture and development. Experience with Python modules such as ArcPy and ArcGIS API for Python. Relevant experience using Esri technology and the full ArcGIS Enterprise suite, including ArcGIS Knowledge.
• Security & Clearance: Eligibility to hold security clearance, including willingness to undergo the clearance process with company sponsorship if not already cleared.

Benefits:

• 27 days of annual leave.
• Healthy half (0.5 day leave every 6 months for wellbeing).
• Private medical insurance – BUPA.
• Maternity (100% of basic salary for the first 26 weeks followed by Statutory Maternity Pay).
• Paternity (100% of basic salary for 6 weeks).
• Life cover.
• Access to LinkedIn Learning.
• Access to an on‑site gym.

Life at Janes: We believe Janes is truly a great place to work. Our values and leadership code drive everything we do, and we understand that the right behaviours and culture will always result in the best outcomes for our customers, our colleagues, our shareholders, and our business. We provide a supportive, stretching, and dynamic environment with the ability for you to grow rapidly, both personally and professionally. Janes is an inclusive and equal opportunities employer and encourages applications regardless of age, race, disability, religion/belief, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy/maternity, or gender.