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- Tasks: Lead product strategy for platforms and channels, ensuring customer satisfaction and business growth.
- Company: Join Janes, a trusted leader in defence and security information.
- Benefits: Enjoy 27 days of leave, private medical insurance, and generous maternity/paternity pay.
- Why this job: Make a real impact by shaping the future of defence intelligence platforms.
- Qualifications: 10+ years in Product Management with strong stakeholder management skills.
- Other info: Collaborative environment with opportunities to influence at senior levels.
The predicted salary is between 80000 - 100000 £ per year.
Janes empowers military, government, and defence leaders to act with confidence in an increasingly complex world. Our trusted defence, security, and geopolitical information delivered through seamless digital platforms and system integrations—turns overwhelming data into clear, actionable intelligence and insight. By filling critical information gaps, Janes helps customers analyse threats, accelerate decisions, and stay ahead of emerging challenges.
The purpose of the Head of Platforms and Channels Product Manager role is to define, own, and evolve Janes’ platform and distribution channel strategy and requirements to ensure our products are scalable, reliable, and consistently deliver value to customers across all touchpoints. This role is accountable for the product vision and roadmap of core platforms and customer-facing channels, driving customer renewal rates, sales, and satisfaction. The Head of Platforms and Channels Product Manager is a senior member of the Product team, reporting to the Chief Product Officer (CPO). The role works closely with Technology, Research, Sales, and Customer Success to align platform capabilities and channel experiences with business strategy, customer needs, and long-term growth objectives.
How you will contribute at Janes:
- Using customer feedback, usage data, and business metrics to guide prioritisation and continuous improvement.
- Defining and owning the vision and roadmap for Janes’ core platforms and customer channels, aligned with company strategy.
- Leading discovery and prioritisation to ensure platform capabilities support multiple products, teams, and customers at scale.
- Ensuring customer-facing channels (including online and offline delivery) deliver a consistent, reliable, and intuitive experience.
- Partnering closely with Engineering to translate strategy into clear, actionable product requirements and delivery plans.
- Establishing product standards, governance, and ways of working for platforms and channels across the Product organisation.
- Supporting Sales and Customer Success by ensuring platforms and channels enable commercial goals such as renewals, upsell, and retention.
- Communicating platform and channel performance, progress, and risks clearly to the CPO and senior stakeholders.
- Representing platform and channel strategy in leadership forums and contributing to Board-level product discussions as required.
The ideal skills and experience for this role are:
- Significant experience (10+ years) in Product Management, including ownership of online and offline channels.
- Proven experience defining and delivering product strategy and roadmaps for complex, multi-team environments.
- Strong understanding of platform product management, including scalability, reuse, and internal customer needs.
- Experience in customer migrations off technical debt and retiring platforms.
- Experience working closely with Engineering teams, writing user stories and working with Engineering to implement.
- Strong stakeholder management skills, with the ability to influence at senior and executive level (including the CPO and CTO).
- Ability to use data, metrics, and customer insights to inform prioritisation and decision-making.
- Excellent communication skills, including the ability to clearly articulate strategy and trade-offs.
- High attention to detail combined with the ability to think strategically and long term.
- Experience in B2B, data, intelligence, or SaaS products is highly desirable.
27 days of annual leave. Healthy half (0.5 day leave every 6 months for wellbeing). Private medical insurance – BUPA. Maternity (100% of basic salary for the first 26 weeks followed by Statutory Maternity Pay). Paternity (100% of basic salary for 6 weeks).
Product Manager - Head of Channels and Platforms in Croydon employer: Janes
Contact Detail:
Janes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager - Head of Channels and Platforms in Croydon
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Janes. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by understanding Janes' products and platforms inside out. Show us how your experience aligns with our mission to empower military and government leaders.
✨Tip Number 3
Be ready to discuss your past successes in product management. We want to hear about how you've driven customer satisfaction and renewal rates in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining the Janes team.
We think you need these skills to ace Product Manager - Head of Channels and Platforms in Croydon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Platforms and Channels Product Manager role. Highlight your experience in product management and how it aligns with Janes' mission to empower defence leaders.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you’ve driven customer satisfaction or improved product performance.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key points stand out and are easy to read.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to the right people and shows your enthusiasm for joining the Janes team!
How to prepare for a job interview at Janes
✨Know Your Product Inside Out
Before the interview, dive deep into Janes' products and platforms. Understand their features, benefits, and how they serve customers. This knowledge will help you articulate your vision for the role and demonstrate your commitment to enhancing their offerings.
✨Showcase Your Data-Driven Mindset
Be prepared to discuss how you've used customer feedback and data metrics in past roles to inform product strategy. Bring examples of how you've prioritised features based on user insights and business needs, as this aligns perfectly with the expectations for the Head of Platforms and Channels role.
✨Communicate Clearly and Confidently
Practice articulating your thoughts on product strategy and trade-offs. The ability to communicate complex ideas simply is crucial, especially when discussing your vision with senior stakeholders like the CPO. Use clear examples from your experience to illustrate your points.
✨Prepare for Stakeholder Management Scenarios
Think about times when you've had to influence senior leaders or manage conflicting priorities. Be ready to share these experiences during the interview, as strong stakeholder management skills are essential for success in this role at Janes.