Solutions Engineer - NATO - Croydon, England, United Kingdom in London

Janes empowers military, government, and defence leaders to act with confidence in an increasingly complex world. Our trusted defence, security, and geopolitical information delivered through seamless digital platforms and system integrations turns overwhelming data into clear, actionable intelligence and insight. By filling critical information gaps, Janes helps customers analyse threats, accelerate decisions, and stay ahead of emerging challenges.

Job purpose: The Solutions Engineer is a critical member of the Product team, responsible for enabling the integration and optimization of Janes interconnected intelligence capabilities across the NATO enterprise. Working closely with the global Product Solutions team, you will support the deployment, configuration, and enhancement of Janes data across a variety of systems, platforms, and mission‑critical capabilities. This role focuses on enabling Janes data within individual systems, facilitating interoperability with third‑party and customer datasets, and aligning with NATO’s evolving AI, intelligence and data requirements. You will help define and document data standards, technical specifications, and integration pathways to improve customer outcomes and drive innovation. You will contribute to high‑impact customer and partner projects across the Alliance, helping shape the future of Janes technical estate—including our graph knowledge‑base, intelligence products, and supporting infrastructure. Your work will have a direct impact on national security and defence capability.

How you will contribute at Janes:

• System Integration: Support the integration of Janes data and models into customer systems of record, ensuring seamless functionality and operational relevance.
• Product Delivery: Assist in the development and delivery of Janes Interconnected Intelligence products, ensuring compliance with NATO standards and technical expectations.
• Customer Advisory: Provide remote and on‑site technical advisory services to customers, offering guidance on data attributes, integration strategies, and system optimisation.
• Documentation & Standards: Collate, analyse, assess and summarise current and emerging NATO documentation related to data models, ontologies, governance, processing, and third‑party integration.
• Ontology & Model Development: Advise on the evolution of Janes data models and ontologies to ensure compatibility and seamless integration with NATO and other customer ecosystems.
• Gap Analysis: Identify and prioritise unmet data requirements critical to NATO adoption and mission success.
• Strategic Expansion: Explore adjacent content and data domains for potential expansion—either organically or via acquisition—to deepen Janes relevance and support for NATO missions.
• Market Intelligence: Monitor and report on partner and competitor activity within NATO to identify opportunities for collaboration, expansion, or risk mitigation.
• Account Development: Share insights on how the NATO relationship can be leveraged to unlock opportunities in partner nations. Identify and help remove barriers to expansion.
• Presales & Bids: Support technical presales engagements, bid responses, and proposal submissions with subject matter expertise and solution design input.

The ideal skills and experience for this role are:

• Domain Expertise: Proven experience in data integration, system interoperability, and technical advisory roles—ideally within defence and intelligence sectors. Strong understanding of data models, ontologies, and standards relevant to NATO and allied environments. Experience working with national security and defence organisations. Citizenship of a NATO nation with the ability to obtain a security clearance.
• Technical Proficiency: Proficient in Python, including SDKs, APIs, and data engineering best practices. Solid understanding of the Software Development Lifecycle (SDLC). Experience with graph databases (e.g., Neo4j, ArangoDB, GraphDB). Familiarity with at least two of the following technologies: ArcGIS, Palantir, RDBMS, Graph Databases.
• Education & Communication: Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience. Excellent presentation and communication skills, with the ability to engage technical and non‑technical stakeholders. Comfortable working in small, agile, and globally distributed teams. Knowledge of the Intelligence cycle and ability to understand NATO intelligence requirements and priorities.
• Mindset & Approach: Strategic thinker with a passion for solving complex technical challenges. Innovative, dynamic, and creative approach to problem‑solving. Willingness to learn, grow, and adapt in a fast‑paced environment.
• Front‑End & Web Technologies: Back‑End & Infrastructure: Experience with Docker, Elasticsearch, or Palantir. Hands‑on experience with cloud platforms and services, particularly AWS (EC2, Lambda, S3, etc.). Background in backend or frontend architecture and development. Experience with Python modules such as ArcPy and ArcGIS API for Python. Relevant experience using Esri technology and the full ArcGIS Enterprise suite, including ArcGIS Knowledge.
• Security & Clearance: An active security clearance is a strong advantage; however, the ability and willingness to obtain one is essential.

27 days of annual leave. Healthy half (0.5 day leave every 6 months for wellbeing). Private medical insurance – BUPA. Maternity (100% of basic salary for the first 26 weeks followed by Statutory Maternity Pay). Paternity (100% of basic salary for 6 weeks). Life cover. Access to LinkedIn Learning. Access to an on‑site gym.

Life at Janes: We believe Janes is truly a great place to work. Our values and leadership code drive everything we do, and we understand that the right behaviours and culture will always result in the best outcomes for our customers, our colleagues, our shareholders, and our business. We provide a supportive, stretching, and dynamic environment with the ability for you to grow rapidly, both personally and professionally. Janes is an inclusive and equal opportunities employer and encourages applications regardless of age, race, disability, religion / belief, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy/maternity, or gender. Although this role is advertised as full time, Janes believes that flexibility at work can provide many significant benefits both to our colleagues and the business. We already work in a hybrid style across all offices and regions and can support different ways of working and offer different flexible working arrangements. So, if you are interested and have any requirements or needs in the way you would like to work, please apply, and speak to us about this. We will always consider part time or flexible applications.