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For Companies At a Glance
- Tasks: Build strong customer relationships and ensure they maximise value from our services.
- Company: Join Janes, a leader in defence and security intelligence.
- Benefits: Enjoy 27 days of leave, private medical insurance, and access to LinkedIn Learning.
- Other info: Flexible working arrangements available to suit your lifestyle.
- Why this job: Make a meaningful impact while growing your career in a supportive environment.
- Qualifications: Understanding of the Defence Industry and a customer-first mindset.
The predicted salary is between 36000 - 60000 £ per year.
Janes empowers military, government, and defence leaders to act with confidence in an increasingly complex world. Our trusted defence, security, and geopolitical information delivered through seamless digital platforms and system integrations—turns overwhelming data into clear, actionable intelligence and insight. By filling critical information gaps, Janes helps customers analyse threats, accelerate decisions, and stay ahead of emerging challenges.
Job purpose
As the Customer Success Manager, you will play a key role in building strong relationships with customers across our Defence Industry customer base, ensuring they gain maximum value from Janes’ content, data, and services. This customer-facing position is pivotal in supporting customer success, driving revenue retention, and identifying growth opportunities.
The Customer Success Manager will be responsible for educating our customers to understand new opportunities and ways of working. This role offers an opportunity to make a meaningful impact in supporting and shaping the success of our customers while growing your career in an innovative and supportive environment.
How you will contribute at Janes
- Train and support the end user community, helping them harness the full potential of Janes’ data and content.
- Work closely with customers to understand their workflows, needs and feedback to develop and maintain an engaged user community.
- Undertake end user community surveys following up on actions required to ensure training meets and enhances customers’ expectations of Janes.
- Develop creative strategies for customer engagement, including case studies, scenario modelling for sharing best practice.
- Partner with the Sales team to identify and capture new business opportunities, building on Janes’ reputation for excellence.
- Collaborate across teams to test and improve Janes’ products, ensuring they meet evolving customer requirements and provide feedback back to the Product team.
- Work with Marketing to develop user-focused promotions and engagement activities, creating a sense of community and shared purpose.
- Work closely with our Research, Data and Analysis team to better understand our data structures, methodology and tradecraft to support our customers.
Requirements
- A background and understanding of the Defence Industry.
- Confidence in presenting ideas virtually and in person, with an ability to connect with diverse audiences.
- A customer-first mindset, with the ability to balance independent work with collaborative problem-solving.
- A background in Market Strategy, Strategic Planning or Market Analyst would be preferable.
- French or another European language would be a bonus.
- A passion for using technology and online tools to drive results as well as experience working remotely.
- 27 days of annual leave.
- Healthy half (0.5 day leave every 6 months for wellbeing).
- Private medical insurance – BUPA.
- Maternity (100% of basic salary for the first 26 weeks followed by Statutory Maternity Pay).
- Paternity (100% of basic salary for 6 weeks).
- Life cover.
- Access to LinkedIn Learning.
- Access to an on-site gym.
Life at Janes
We believe Janes is truly a great place to work. Our values and leadership code drive everything we do, and we understand that the right behaviours and culture will always result in the best outcomes for our customers, our colleagues, our shareholders, and our business. We provide a supportive, stretching, and dynamic environment with the ability for you to grow rapidly, both personally and professionally.
Janes is an inclusive and equal opportunities employer and encourages applications regardless of age, race, disability, religion / belief, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy/maternity, or gender.
Although this role is advertised as full time, Janes believed that flexibility at work can provide many significant benefits both to our colleagues and the business. We already work in a hybrid style across all offices and regions and can support different ways of working and offer different flexible working arrangements. So, if you are interested and have any requirements or needs in the way you would like to work, please apply, and speak to us about this. We will always consider part time or flexible applications.
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Customer Success Manager - Industry - Croydon, England, United Kingdom employer: Jane's Group
Contact Detail:
Jane's Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Industry - Croydon, England, United Kingdom
✨Tip Number 1
Get to know the company inside out! Research Janes, their products, and their impact on the Defence Industry. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to customer success. Think about how you can demonstrate your problem-solving skills and customer-first mindset through real-life examples.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for Janes.
We think you need these skills to ace Customer Success Manager - Industry - Croydon, England, United Kingdom
Some tips for your application 🫡
Show Your Passion for Defence: When writing your application, let your enthusiasm for the Defence Industry shine through. We want to see how your background and interests align with our mission at Janes, so don’t hold back on sharing your experiences!
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight relevant skills and experiences that demonstrate your ability to build relationships and drive customer success, as this is key for us.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so use simple language and structure your thoughts well. This will help us understand your qualifications and fit for the role quickly.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Jane's Group
✨Know Your Stuff
Make sure you have a solid understanding of the Defence Industry and Janes' offerings. Familiarise yourself with their products, services, and recent developments in the sector. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer-Centric Mindset
Prepare examples that highlight your experience in building strong customer relationships. Think about times when you've gone above and beyond to ensure customer satisfaction or how you've identified growth opportunities for clients. This will demonstrate your alignment with the customer-first approach that Janes values.
✨Engage with the Interviewers
During the interview, don’t just wait for questions to be asked. Engage with your interviewers by asking insightful questions about their workflows and challenges. This shows that you're proactive and genuinely interested in understanding how you can contribute to their success.
✨Practice Your Presentation Skills
Since the role involves presenting ideas both virtually and in person, practice your presentation skills beforehand. You might want to prepare a short presentation on a relevant topic to showcase your ability to communicate effectively. This will help you feel more confident and make a lasting impression.