Customer Service Executive in Leeds

Jane Tomlinson’s RunForAll is one of the UK’s largest not-for-profit sporting event organisations, staging high-profile mass participation events like the Leeds 10K, York 10K, Rob Burrow Leeds Marathon and The Altra Yorkshire Marathon. With charity at its heart, we inspire participants to get active while raising vital funds for good causes.

The successful candidate will join the Leeds-based team to work as part of the Marketing function, and will demonstrate excellent verbal and written communication skills. Working in a busy environment, the role will demand a high level of efficiency and accuracy to deal with participants and customer enquiries in a timely manner. This role is likely to develop and responsibilities may be added, making it ideal for someone who wishes to get ahead, start in the events sector. The role is office-based Monday to Friday and there will be a requirement to work event weekends with time given back in lieu.

The Customer Service Executive will work alongside the Marketing team to deal with all customer enquiries. Duties will include:

• Taking and directing calls politely and efficiently, ensuring any messages are passed on accurately and promptly
• Being the first point of contact for participant enquiries, via email and telephone
• Preparation of well‑presented, accurate correspondence to our customers and suppliers
• Managing the online registration system and using the data to produce reports as required
• Ensure all event setup, categories, pricing and entry deadlines within the system are accurate, up to date and aligned with event requirements
• Collaborate with the marketing team to design and implement initiatives that improve customer satisfaction and engagement
• Oversee the management of the race office on event day, ensuring smooth operations and efficient customer service for entrants, including packing and sorting of race packs
• Provide administrative support to the events and marketing team
• Assist the Management team in the efficient running of the office on a daily basis
• General office duties, such as franking and posting of external mail
• Manage office supplies, equipment and general facilities, ensuring timely replenishment and maintenance
• Coordinate and maintain office operations, ensuring an organised and efficient working environment
• Liaise with suppliers, contractors and service providers as needed

• Excellent verbal and written communication skills, with the ability to influence and engage customers effectively
• Organisation, time management, prioritising and the ability to handle a complex, varied workload
• Attention to detail but also the ability to see the implications for the bigger picture
• Ability to work under pressure, manage deadlines, and maintain a positive and professional demeanour
• Reliability and discretion: you will often learn of confidential matters
• Communication, negotiation and relationship‑building skills
• Organisational skills
• Initiative
• Passion for sport, particularly running, and an understanding of the needs and motivations of participants
• Have a good knowledge of Microsoft Office IT packages including Word, Outlook, Excel and PowerPoint
• Be able to juggle a wide range of activities, prioritise own workload and meet deadlines
• Have a full clean driving licence and access to a vehicle
• Ability to work flexibly, including weekends and out-of-hours, particularly during event seasons
• Educated to degree level or equivalent in a relevant field (desirable but not essential)

With charity at our core, we are looking to employ someone who understands the unique ethos of and aims of the organisation. As one of the key customer‑facing roles within RunForAll, you will be calm under pressure and always possess an extremely professional manner.

Location: Leeds, UK
Type: Full‑Time, Permanent
Salary: Up to £28,500, depending on experience