At a Glance
- Tasks: Support Senior Account Managers and maintain strong client relationships.
- Company: Thriving managed services team in St Asaph with a vibrant culture.
- Benefits: Competitive salary, profit share scheme, retail discounts, and 25 days holiday.
- Other info: Opportunities for professional development and career growth.
- Why this job: Join a dynamic team and make a real impact in the healthcare sector.
- Qualifications: Customer service experience and a passion for building relationships.
The predicted salary is between 37000 - 40000 £ per year.
Account Co-ordinator
Reference
AC/STASAPH/Perm
Salary
£26,000 plus commission scheme
We're looking for an enthusiastic Account Co-ordinator to join our thriving managed services team in St Asaph!
As Account Co-ordinator you will play a vital role in supporting our Senior Account Managers in maintaining an efficient and effective operation, ensuring the placement of suitable candidates and cultivating strong client relationships.
What we can offer you as an Account Co-ordinator
- Competitive salary of £26,000
- Profit Share commission scheme
- Professional development opportunities
- Retail discount scheme and wellbeing assistance
- 25 days holiday (increasing with service) plus an extra day off for your birthday!
- Medical health insurance options
- Enhanced maternity and paternity benefits
Your responsibilities as an Account Co-ordinator
- Ensure healthcare workers are engaged through regular communication and engagement activities and their availability is kept up to date.
- Maintain accurate records of all workers, clients and service users in line with policies and procedures and current legislation.
- Onboarding of Candidates; undertaking individual inductions with all staff to ensure they are fully prepared with the environments in which they are placed.
- Applying strong business development techniques to ensure we are engaging across the client network.
- Ensure clients receive exceptional customer service and queries are dealt with promptly and professionally.
- Maintain clear lines of communication during office hours and ensuring the out of hour's service is covered in line with business needs.
As an Account Co-ordinator, you must
- Have previous experience of working within a customer focused, targeted sales environment
- Have previous recruitment experience desirable
- Have a current UK driving licence preferable and a willingness to travel
- Have knowledge of the care sector desirable
- Be ambitious, driven and determined to achieve targets and objectives
- Have excellent customer service skills with the ability to build and maintain effective working relationships both internally and externally.
- #J-18808-Ljbffr
Account Co-Ordinator employer: Jane Lewis Healthcare Recruitment
At Jane Lewis, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment for our Female Support Workers in Llandudno. With competitive pay, flexible shifts, and comprehensive training, we empower our staff to grow both personally and professionally while making a meaningful impact in the lives of those we support. Join us and be part of a dedicated team that values compassion, respect, and the wellbeing of both our employees and service users.
Contact Details:
Jane Lewis Healthcare Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Co-Ordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jane Lewis Healthcare Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jane Lewis Healthcare Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Co-Ordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jane Lewis Healthcare Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Jane Lewis Healthcare Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jane Lewis Healthcare Recruitment!
How to prepare for a job interview at Jane Lewis Healthcare Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
