Clinical Administrator

Are you a compassionate individual looking to make a difference in people’s lives? Jane Lewis is currently looking for a Clinical Administrator in Birmingham!

Our client supports residents who have complex neurological or physical needs and may require rehabilitation, reassessment of changing needs, long-term care, respite care, or end-of-life care.

About The Role:

The Site Administrator is responsible for providing effective administrative and reception support to ensure the smooth and safe running of the ward. The post holder will work closely with nursing and multidisciplinary staff to support appropriate staffing arrangements, gather patient feedback, welcome visitors, and maintain high standards of fire safety and general ward organization.

What you’ll be doing:

• Work collaboratively with the nursing team to support appropriate staffing of the unit, including maintaining staffing records and escalating shortages to the nurse in charge.
• Prepare rosters for the nurse in charge to sign off, working with staff and agencies to ensure safe staffing.
• Ensure staff are able to attend training and coordinate this training.
• Coordinate room bookings and visiting parties.
• Assist with the coordination of temporary staffing requests and agency bookings in line with local procedures.
• Maintain accurate and up-to-date ward records, including patient information systems, admission and discharge documentation, and general correspondence.
• Prepare reports and assist with data collection as required by the ward manager.
• Take occasional minutes and transcripts as needed.

Reception & Communication:

• Provide a welcoming and professional reception service for patients, relatives, and visitors.
• Act as the first point of contact for telephone and face-to-face enquiries, directing queries to the appropriate staff member.
• Manage visitor access in line with ward policy, ensuring confidentiality and security are maintained at all times.
• Liaise with other departments such as portering, housekeeping, and clinical teams to support patient flow.

Patient Experience:

• Collect patient and visitor feedback using agreed methods such as surveys or informal discussions.
• Report themes or concerns to the nursing leadership team to support continuous improvement in care and services.
• Promote a patient-focused environment that is respectful, friendly, and responsive.

Ward Organization & Safety:

• Maintain stock levels of stationery and essential ward supplies, placing orders when required.
• Maintain clear fire exits and escape routes and a record of all visitors within the building.
• Assist with fire register completion and visitor sign-in processes.
• Escalate any safety concerns immediately.
• Coordinate orders for stock and management of deliveries.

General Duties:

• Participate in training and development relevant to the role.
• Undertake any other reasonable duties as requested by the Ward Manager.

What you’ll have:

• Good standard of education with strong literacy and numeracy skills.
• Excellent communication and interpersonal skills.
• Good organizational and time-management skills.
• Basic IT competence.

If you are a motivated and caring individual, apply to be a Clinical Administrator in Birmingham with Jane Lewis today!