At a Glance
- Tasks: Coordinate engineers and manage customer requests in a fast-paced service desk environment.
- Company: Join a well-established and growing business in Oldham.
- Benefits: Earn up to £30,000 with a friendly work culture and career growth.
- Other info: Enjoy a supportive team atmosphere with Monday to Friday working hours.
- Why this job: Be the first point of contact and make a real difference in customer service.
- Qualifications: Experience in service desk roles and strong organisational skills are essential.
- Service Desk Administrator
- Oldham, Greater Manchester
- Up to £30,000 + Benefits
- Monday to Friday | 8:30am – 5:00pm
- Full-Time | Office Based
Are you an organised Service Desk professional who thrives in a fast-paced environment and takes pride in delivering exceptional customer service?
We are recruiting for an experienced Service Desk Administrator to join a well-established and growing business.
This is an excellent opportunity to become part of a supportive team where you'll play a vital role in coordinating engineers, managing customer requests and ensuring service levels are consistently achieved.
The Role
As the first point of contact for customers, you'll be responsible for ensuring service requests are managed efficiently from start to finish.
Working closely with engineers and internal departments, you'll ensure all jobs are planned effectively whilst maintaining excellent communication throughout.
Key Responsibilities
- Allocate all new service calls promptly to field engineers.
- Effectively schedule and coordinate engineers' workloads to maximise efficiency.
- Maintain regular communication with customers, providing updates on job progress and arrival times.
- Raise and process service jobs accurately on the internal system.
- Liaise with engineers regarding attendance, job completion and any changes to schedules.
- Ensure all paperwork and service documentation is completed accurately.
- Prioritise urgent breakdowns and respond quickly to changing workloads.
- Deliver outstanding customer service at every stage of the process.
- Work collaboratively with colleagues to ensure service KPIs are achieved.
About You
You'll ideally have
- Previous experience working within a Service Desk, Service Coordinator, Helpdesk, Scheduling or Customer Service environment.
- Excellent organisational and planning skills.
- Strong communication skills with a professional telephone manner.
- The ability to prioritise multiple tasks in a busy environment.
- Good IT skills and experience using CRM or service management systems.
- High attention to detail and excellent administrative skills.
- A proactive approach with the ability to remain calm under pressure.
- What's on Offer
- Salary up to £30,000
- Monday-Friday working hours (8:30am-5:00pm)
- Full-time permanent position
- Office-based role in Oldham
- Friendly and supportive working environment
- Excellent opportunity to join a stable, growing business with long-term career prospects
If you're looking for your next challenge in a busy service coordination environment and enjoy delivering excellent customer service, we'd love to hear from you.
Apply today with your up-to-date CV for immediate consideration
Service Desk Administrator in Oldham employer: JANE GORSE RECRUITMENT LIMITED
At JANE GORSE RECRUITMENT LIMITED, we pride ourselves on being an excellent employer that values the contributions of our team members. Our hybrid role in Crewe or Congleton offers a competitive salary, car allowance, and flexible working arrangements, all within a supportive work culture that fosters professional growth and development. Join us to be part of a dynamic environment where your expertise in finance will make a significant impact on our operational success.
Contact Details:
JANE GORSE RECRUITMENT LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Administrator in Oldham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JANE GORSE RECRUITMENT LIMITED. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JANE GORSE RECRUITMENT LIMITED before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Administrator in Oldham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JANE GORSE RECRUITMENT LIMITED:Your cover letter is your chance to shine! Tell us why you want to work at JANE GORSE RECRUITMENT LIMITED specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JANE GORSE RECRUITMENT LIMITED!
How to prepare for a job interview at JANE GORSE RECRUITMENT LIMITED
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
