At a Glance
- Tasks: Help customers with queries and keep everything organised in a busy environment.
- Company: Established data recovery and forensic services business in Bury.
- Benefits: £28,000 salary, performance bonus, 29 days leave, and casual dress code.
- Other info: Full training provided, with opportunities for career progression.
- Why this job: Join a friendly team and develop your skills while making a real difference.
- Qualifications: Experience in customer service or office admin, great communication skills.
- Customer Service & Operations Administrator
- Bury | £28,000 + annual performance-related bonus
Monday–Friday, 8am–4pm, 9-5pm or 10-6pm you must be able to work a variety of these hours | Full-time, permanent | Office-based
Love a busy inbox, a good checklist and helping customers? Let’s talk!
If you’re the person who keeps everything organised, spots the small details and makes sure nobody is left waiting for an update, this could be your next move.
I’m recruiting for an established data recovery and forensic services business in Bury.
Supporting customers across the UK, they’re looking for a confident Customer Service & Operations Administrator who can keep jobs moving and customers informed.
Expect a varied, busy role where you’ll take ownership, solve problems and work closely with your colleagues.
You don’t need data recovery experience—full industry training is provided.
- Your day could include…
- Answering customer calls with a friendly, confident and professional approach.
- Responding to emails and enquiries with clear, accurate information.
- Keeping customers updated on their cases, including progress, delays and next steps.
- Managing expectations and making sure customers know what happens next.
- Accurately booking devices and jobs into and out of the system.
- Arranging courier collections and deliveries.
- Keeping customer records and internal databases up to date.
- Prioritising urgent work alongside everyday administration.
- Spotting potential issues early and escalating them when needed.
- Working with colleagues to meet deadlines and keeping sensitive information confidential.
- You’ll fit right in if you…
- Have experience in a busy customer service or office administration role.
- Have a great telephone manner and write clear, professional emails.
- Enjoy organising your workload and juggling different priorities.
- Pay close attention to detail, even when things get busy.
- Stay calm and helpful when handling concerns or tricky enquiries.
- Are comfortable using Outlook, Word and Excel.
- Are reliable, punctual and happy to take responsibility.
- Can follow procedures and work independently once trained.
Experience with sales enquiries, CRM or job management systems, or courier coordination would be a bonus.
- The good stuff
- Performance-related annual bonus.
- Variety of hours to suit
- 29 days’ annual leave, including public holidays, increasing with service.
- Company pension.
- Sick pay in line with company policy.
- Free on-site parking.
- Casual dress code.
- A friendly, supportive team.
- Training and opportunities to progress.
Ready to put your organisation and people skills to work? Apply today—I’d love to hear from you
Customer Service Advisor in Bury employer: JANE GORSE RECRUITMENT LIMITED
Join a dynamic and growing business in Knutsford as a Part-Time Payroll Administrator, where you will enjoy a flexible working environment that values work-life balance. With competitive pay and the potential for a permanent position, this role offers excellent opportunities for professional growth and development within a supportive team culture. Experience the benefits of free on-site parking and a commitment to employee well-being in a thriving local community.
Contact Details:
JANE GORSE RECRUITMENT LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Bury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JANE GORSE RECRUITMENT LIMITED. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JANE GORSE RECRUITMENT LIMITED before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Bury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JANE GORSE RECRUITMENT LIMITED:Your cover letter is your chance to shine! Tell us why you want to work at JANE GORSE RECRUITMENT LIMITED specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JANE GORSE RECRUITMENT LIMITED!
How to prepare for a job interview at JANE GORSE RECRUITMENT LIMITED
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
