At a Glance
- Tasks: Lead a team supporting engineers with advanced heating system queries and solutions.
- Company: A top national domestic heating service provider with a strong team culture.
- Benefits: Competitive salary, bonus, hybrid work, 25 days holiday, and private healthcare.
- Other info: Great career development opportunities in a supportive environment.
- Why this job: Join a growing team and make a real difference in the heating service industry.
- Qualifications: Experience in domestic heating systems and strong communication skills required.
The predicted salary is between 36400 - 60000 £ per year.
Position - Technical Service Support Manager £52k base + £4k bonus (hybrid work from home and office 2 out of 5 days then 3 out of 5 days alternate weeks)
Company - Large National domestic heating service provider with a national team of service engineers
Location - Birmingham
Industry - Domestic Heating, Boilers, Heat Pumps
Desired Experience - Domestic heating service background, fault find and fix on boilers and ideally heat pumps, especially air source heat pumps (ASHP’s).
The Role
A leading national domestic heating service provider seeks an experienced Technical Support Manager to add to their heating service division. The successful candidate will oversee a team of Technical Support Engineers that support their national field based Service Engineer Team on any advanced boiler or heat pump technical queries or problems they may have on site across all the main boiler and air source heat pump manufacturers. This is a unique hybrid role that is office and home based working remotely overseeing a growing team of Technical Service Engineers.
Experience Required
You will have extensive previous hands-on experience servicing, fault find and fix on domestic heating systems including boilers and ideally heat pumps. Excellent communication skills are required as you will be advising service engineers from a variety of different backgrounds and intermediate to advanced levels of experience. Heating engineering gas qualifications or air source heat pump qualifications along with at least 5 years of experience are expected for this role as you will be overseeing advanced level heating service engineers. People management skills, both teaching, leadership and quality or performance management are essential as you will be managing existing team members and bringing in new additional team members.
The Company
This is a long-established company that prides itself on having excellent company morale and career development opportunities. The company is one of the largest domestic heating service providers nationally and due to growth of the company they are looking to add to their ever-expanding Technical Support Service Team. They have a national team of Technical Service Support Engineers each overseeing a regional team of field based Service Engineers, and they themselves have extensive experience either hands on and/or through qualifications to ensure their service engineers get the very best advice on fault finding and fix situations whether emergency call out or planned preventative maintenance / PPM's on boiler and heat pump domestic heating systems.
The Package
Starting base salary is up to £52,000 + £4k bonus, however further flexibility is available depending on the experience of the candidate. Also 25 days holiday + bank holiday, increasing after each year of service, private healthcare, pension, dental, mobile and laptop. There is no car with this position although you have the benefit of being off the tools working hybrid split week in the office and from home.
Technical Service Support Manager - Heating Service,Boilers,Heat Pumps in Birmingham employer: Jamieson Clark
As a leading national domestic heating service provider, this company offers an exceptional work environment characterised by strong company morale and ample career development opportunities. With a hybrid working model that allows for flexibility between home and office, employees benefit from a supportive culture that prioritises professional growth while being part of a dynamic team dedicated to delivering top-notch technical support in the heating industry.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Service Support Manager - Heating Service,Boilers,Heat Pumps in Birmingham
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Technical Service Support Manager - Heating Service,Boilers,Heat Pumps role you’re after at Jamieson Clark.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Jamieson Clark a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Jamieson Clark.
✨Apply Through Company Websites
When you spot a role like Technical Service Support Manager - Heating Service,Boilers,Heat Pumps at Jamieson Clark, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Technical Service Support Manager - Heating Service,Boilers,Heat Pumps in Birmingham
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Technical Service Support Manager - Heating Service,Boilers,Heat Pumps, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Jamieson Clark a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Jamieson Clark specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Jamieson Clark
✨Brush Up on Core Engineering Principles
Before heading into the interview with Jamieson Clark, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Jamieson Clark want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
