At a Glance
- Tasks: Own and drive success for high-value enterprise accounts in a dynamic environment.
- Company: Join Jamf, a leader in Apple solutions with a flexible and inclusive culture.
- Benefits: Hybrid work model, competitive salary, and a focus on work-life balance.
- Other info: Inclusive workplace committed to supporting all candidates and employees.
- Why this job: Make a real impact by helping global customers succeed with innovative Apple solutions.
- Qualifications: 5+ years in Customer Success or Account Management, expertise in Apple ecosystems required.
The predicted salary is between 60000 - 80000 £ per year.
About Jamf
At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work‑life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.
What you’ll do at Jamf
At Jamf, we empower people to be their best selves and do their best work. As a Strategic CSM at Jamf, you own the success and retention of Jamf’s most complex and high‑value accounts. You act as a trusted advisor to executive stakeholders, driving measurable business outcomes through strategic planning, adoption, and renewal ownership. In this role, you operate in highly complex customer environments that require strong judgement, executive‑level communication, and the ability to navigate ambiguity. You balance strategic planning with hands‑on execution, working across multiple stakeholder groups to sustain alignment, momentum, and long‑term value realization. This role emphasizes strategic depth, executive alignment, and governance across complex enterprise environments. This role is offered as hybrid, with the expectation to be in the London office 3 days per week. We are only able to accept applications for those based in the UK and have sponsorship to live and work in the UK.
Key Responsibilities
- Own a portfolio of strategic enterprise accounts with global complexity.
- Lead executive business reviews and strategic planning aligned to customer outcomes.
- Drive adoption and maturity of Jamf solutions across large‑scale deployments.
- Partner with Sales and Technical counterparts to identify growth opportunities and execute expansion strategies.
- Act as a thought leader, influencing Jamf’s product roadmap and success programs.
Qualifications
- HS Diploma / GED Degree. (Required)
- 5+ years in Customer Success or Account Management within a SaaS environment. (Required)
- Proven experience managing strategic enterprise accounts with global complexity. (Required)
- Expertise in Apple ecosystems and enterprise IT workflows. (Required)
- Experience in IT, cybersecurity, or endpoint management solutions. (Preferred)
- Technical acumen in MDM, Apple Business Manager, or security frameworks. (Preferred)
- 2 Year / Associates Degree or higher. (Preferred)
- Certifications in Jamf Products (Jamf 100, Jamf 170, Jamf 200) (Preferred).
- A combination of relevant experience and education may be considered.
EEO Statement
Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at recruiting@jamf.com.
Strategic Customer Success Manager (MEA) employer: Jamf
At Jamf, we foster a dynamic and inclusive work culture that prioritises respect, trust, and work-life balance, making it an exceptional employer for those seeking meaningful careers. As a Strategic Customer Success Manager in London, you will have the opportunity to engage with high-value accounts while enjoying the flexibility of a hybrid work model, all within a supportive environment that encourages personal and professional growth. Join us to be part of a team that values connectivity and empowers you to drive impactful outcomes for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Customer Success Manager (MEA)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Jamf on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Jamf's products and their impact on customer success. Show us how your experience aligns with their mission to empower customers and drive measurable outcomes.
✨Tip Number 3
Practice your executive-level communication skills. You’ll need to demonstrate your ability to navigate complex environments and influence stakeholders, so role-play common scenarios with a friend.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Jamf team.
We think you need these skills to ace Strategic Customer Success Manager (MEA)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Strategic Customer Success Manager role. Highlight your experience in managing complex accounts and your expertise in the Apple ecosystem to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how you can drive measurable outcomes for our clients. Be genuine and let your personality come through.
Showcase Relevant Experience:When detailing your work history, focus on your achievements in Customer Success or Account Management within a SaaS environment. We want to see how you've made an impact in previous roles, especially with strategic enterprise accounts.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the Jamf team!
How to prepare for a job interview at Jamf
✨Know Your Stuff
Make sure you’re well-versed in Jamf’s products and the Apple ecosystem. Brush up on MDM, Apple Business Manager, and any relevant security frameworks. This will not only show your technical acumen but also demonstrate your genuine interest in the role.
✨Showcase Your Strategic Thinking
Prepare to discuss how you've successfully managed complex enterprise accounts in the past. Think of specific examples where your strategic planning led to measurable outcomes. This will highlight your ability to navigate ambiguity and drive customer success.
✨Communicate Like a Pro
Since this role involves executive-level communication, practice articulating your thoughts clearly and confidently. Use concise language and be ready to explain complex ideas simply. This will help you connect with stakeholders and showcase your leadership skills.
✨Emphasise Collaboration
Be prepared to talk about how you’ve partnered with sales and technical teams in previous roles. Highlight instances where collaboration led to successful outcomes. This will align with Jamf’s culture of connectivity and teamwork, showing that you can thrive in their environment.
