Senior Professional Services Engineer (Hiring Immediately) in London

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.

The Senior Professional Services Engineer is responsible for delivering services and support to customers related to the implementation and integration of Jamf products and related technologies. The primary responsibility of this position is to gain user adoption and create customer loyalty by assisting with initial implementation, workflow enhancements, integrations, and custom solutions. This individual delivers remote and on-site customer services, as well as live, instructor-led training in a virtual environment or classroom setting. The Sr. Professional Services Engineer focuses on users wishing to fully utilize or extend Jamf product features, organizations with complex environments or high security requirements, and implementations needing custom or Premium services.

The Sr. Professional Services Engineer provides first-hand assistance to end-users and is responsible for day-to-day interactions with customers during all phases of the customer lifecycle. This position actively participates in the sharing of technical information related to Jamf products and provides feedback to management about customer needs. This role is offered as a hybrid with an expectation of working from our London office 3 days per week. We are only able to accept applications for those based in the UK or who have sponsorship to live and work in the UK.

What you can expect to do in this role:

• Create user adoption and customer loyalty by performing services including installation, configurations, integrations, workflow enhancements, and training of Jamf’s products in accordance with current Jamf procedures.
• Maintain an expert level of knowledge of Jamf products, Apple products, and related technologies as measured by certifications and Jamf training completion.
• Apply troubleshooting and problem-solving skills to ensure successful implementation and sustainability for client environments.
• Achieve an average customer and student satisfaction score of 4.5 or higher.
• Build and develop effective solutions for customers’ technical and organizational challenges as outlined within standard, modular, or custom statements of work.
• Perform administration activities such as documentation, expense reporting, and case management in compliance with Jamf internal standards.
• Contribute to and maintain departmental and organizational documentation.
• Provide feedback to other teams within Jamf to document feature requests and assist in the product issue resolution process.
• Act as a project lead for various departmental initiatives as assigned by management.
• Continuously expand knowledge in present areas of responsibility (i.e., self-education, attend ongoing educational programs, complete online training).
• Provide mentoring, support, and enablement training to teammates and partners as needed or assigned.
• Represent Jamf as product expert within the Jamf and Apple communities.
• When assigned to an account as the primary product specialist, establish a relationship and manage customer needs as well as deliver services.
• Travel up to 20% both domestic and internationally (Required).
• Other duties and special projects as assigned.

What we are looking for:

• Minimum of 6 years of experience providing iOS and macOS related technical support or training to end-users (Required).
• Minimum of 6 years of experience as administrator for Jamf products or related End Point Management Software (Required).
• Minimum of 6 years of server platform experience – Windows and Linux (Preferred).
• Experience with SaaS environments.
• Ability to write complex scripts in Bash, Python, or Swift (Required).
• Understanding of full Jamf Product Portfolio (Preferred).
• Understanding of PKI and network solutions.
• Ability to adapt and solve challenges quickly and efficiently.
• Excellent presentation skills in small and large group settings to both technical and non-technical audiences in onsite and remote environments.
• Ability to work independently and as part of a team.
• Self-starter, energetic, and highly motivated.

EDUCATION

• 4 Year / Bachelor’s degree (Required).
• Jamf’s Associate, Tech, and Admin level certifications (Required).
• Jamf’s Endpoint Security Admin and Expert level certifications (Preferred).
• A combination of relevant experience and education may be considered.

Why Jamf?

Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®. Named a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine. We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees! You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world. We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful. Benefits are a critical part of the “whole employee experience”. Our benefits package includes generous paid time off, including VTO, health and mental health benefits, retirement and more.