At a Glance
- Tasks: Be the go-to person for customers using Jamf to manage Apple devices.
- Company: Join a top-rated tech company that values flexibility and respect.
- Benefits: Enjoy a hybrid work model, competitive salary, and great work-life balance.
- Other info: Be part of a vibrant team focused on personal growth and collective success.
- Why this job: Make a real impact helping customers succeed with Apple technology.
- Qualifications: Experience in Customer Success or Account Management in a SaaS environment is essential.
At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.
The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.
What you’ll do at Jamf
At Jamf, we empower people to be their best selves and do their best work.
As a Customer Success Manager (CSM) at Jamf, you will be the post‑sale partner for customers leveraging the Jamf platform to manage and secure Apple devices at scale. You will own the customer relationship across your book of business, driving engagement and value realization while partnering cross‑functionally to support long‑term retention and growth. You will collaborate closely with broader account team, including Sales and Technical counterparts, to deliver unified customer value and achieve strategic outcomes. This highly visible, customer‑facing role requires a blend of strategic thinking, relationship management, technical fluency in the Apple ecosystem, and expertise in the SaaS customer lifecycle. This role emphasizes consistency, execution quality, and proactive customer engagement across a defined book of business.
This role is offered as hybrid, with the expectation to be in the London office 3 days per week. We are only able to accept applications for those based in the UK and have sponsorship to live and work in the UK. #LI-Hybrid
What you can expect to do in this role
- Serve as the primary post‑sale point of contact for assigned accounts, acting as a trusted advisor on Apple device management and security.
- Build and maintain executive‑level and operational relationships with key stakeholders.
- Lead strategic account reviews, health checks, and planning sessions aligned to customer goals.
- Drive adoption and maturity of Jamf solutions to achieve measurable customer outcomes.
- Own and facilitate the full renewal process for CS‑Owned accounts, including forecasting, quoting, negotiating, and closing renewal opportunities.
- Partner with Sales and Technical counterparts to identify upsell/cross‑sell opportunities and support expansion strategies.
- Maintain accurate records in CRM and Customer Success platforms (Salesforce, Gainsight).
What we are looking for
- HS Diploma / GED Degree. (Required)
- 3-5+ years in Customer Success or Account Management within a SaaS environment. (Required)
- Proven experience managing enterprise or mid‑market accounts with complex needs. (Required)
- Familiarity with Apple ecosystems (macOS, iOS, iPadOS) and enterprise IT workflows. (Required)
- Strong understanding of SaaS lifecycle, renewals, and customer health metrics. (Required)
- Excellent communication, negotiation, and executive presence skills. (Required)
- Experience in IT, cybersecurity, or endpoint management solutions. (Preferred)
- Technical acumen in MDM, Apple Business Manager, or security frameworks. (Preferred)
- Demonstrated success operating within integrated account teams to align customer success strategies with go‑to‑market objectives. (Preferred)
- 2 Year / Associates Degree or higher. (Preferred)
- Certifications in Jamf Products (Jamf 100, Jamf 170, Jamf 200). (Preferred)
- A combination of relevant experience and education may be considered.
Why Jamf?
- Named a 2025 Best Companies to Work For by U.S. News
- Named a 2025 Newsweek America’s Greatest Workplaces for Mental Well‑being
- Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z
- Named one of Forbes Most Trusted Companies in 2024
- Named a 2024 Best Companies to Work For by U.S. News
- Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
- Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
- Named a 2024 Best Technology Company to Work For by U.S. News
- Named a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine
- We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
- You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world.
- We put people over profits – which is why our customers keep coming back to us.
- Our volunteer time off allows employees to support and give back to our communities.
- We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
- 22 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
- Over 100,000 Jamf Nation users, the largest online IT community in the world.
What it means to be a Jamf
We are a team of free‑thinkers, can‑doers, and problem‑crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of self‑lessness and relentless self‑improvement – driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace.
Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly.
Above it all, waves our banner of #OneJamf – and the knowledge that when we stand together we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement.
What does Jamf do?
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security – anytime, anywhere – to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers. More than 2,500 Jamf strong worldwide, we are free‑thinkers, can‑doers, and problems crushers who are encouraged to bring their whole selves to work each and every day.
Get social with us and follow the conversation at #OneJamf
Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at recruiting@jamf.com
Customer Success Manager employer: Jamf
At Jamf, we pride ourselves on fostering an open and flexible work culture that prioritises respect, trust, and work-life balance. As a Remote Education Sales Manager, you'll have the opportunity to drive meaningful impact in the education sector while enjoying the freedom to manage your own schedule and territory strategy. With a strong emphasis on employee growth and connectivity, Jamf offers a supportive environment where you can thrive and contribute to our mission of helping customers succeed with Apple products.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jamf. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jamf before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jamf:Your cover letter is your chance to shine! Tell us why you want to work at Jamf specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jamf!
How to prepare for a job interview at Jamf
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
