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For Companies At a Glance
- Tasks: Provide top-notch tech support and ensure smooth IT operations for users in London and Amsterdam.
- Company: Join a dynamic team focused on innovative IT solutions across Europe.
- Benefits: Enjoy flexible hours, potential travel opportunities, and a collaborative work culture.
- Why this job: Gain hands-on experience in IT while making a real impact on user satisfaction.
- Qualifications: Technical education or relevant experience; strong troubleshooting and communication skills required.
- Other info: This is a one-year fixed-term contract with potential for growth.
The predicted salary is between 28800 - 43200 £ per year.
Hier ist Dein Können gut angelegt
We are looking for an IT Support Analyst who is responsible for providing technical support and exceptional customer service to end users while ensuring the seamless operation of IT systems. This role requires technical expertise, sound judgment, and excellent communication skills to achieve established goals. The IT Support Analyst will primarily support offices in London and Amsterdam, with potential travel to additional EU locations as needed. This position reports to IT managers located in the United States.
This is a one-year fixed-term contract initially.
The job will require a diverse skill set. Main responsibilities include:
Support of End-User Devices: Configure, deploy and support virtual desktops, workstations, laptops, desktops, and mobile devices (Windows, Mac, iOS, and Android).
Application and Security Support: Provide support for all desktop-level applications and security systems across multiple departments and technology platforms.
Technical Troubleshooting: Perform scheduled and unscheduled technical analysis of PC and system issues. Resolve failures, mitigate risks, and make recommendations for continuous improvement.
Network & Client Systems Integration: Contribute to the overall design, installation, maintenance, and client integration with company networks.
Identity and Account Management: Administer user and group management through Microsoft Office 365 and Exchange Online (mailbox and group management).
Issue Documentation and Knowledge Sharing: Log maintenance activities, compile knowledge base entries, and document resolutions through the company’s internal ticketing and knowledge base systems.
Video Conferencing Support: Diagnose and resolve video conferencing issues with Microsoft Teams, Zoom Rooms, and general A/V hardware.
Client Support via Ticketing System: Use the internal ticketing system (Freshservice) to monitor, react to, and follow up on service tickets.
Virtual Desktop Administration: Provide administration and troubleshooting support for virtual desktop environments using VMware Horizon View.
Mobile Device Management: Configure and manage mobile devices using Intune Mobile Device Management.
Knowledge, Skills, and Abilities:
- LAN network topology, protocols, and troubleshooting techniques.
- Active Directory, security groups, domain administration, and Azure integration.
- Systems including, but not limited to: Windows 11, Mac OS, iOS, Office 365, Google Workspace.
- Key applications such as Microsoft Office 365, Adobe Creative Suite, AutoCAD, and tax-related software (e.g., CCH Tax Suite).
- Hardware systems (modern Mac & Windows systems, mobile devices, Wyse / Dell Zero clients, etc.).
Das ist Dein Fundament
Education & Experience:
- A combination of technical education, training, and/or relevant experience that equips the candidate with the necessary knowledge, skills, and abilities to perform the job effectively.
- Field experience preferred.
Skillset:
- Prioritization and independent organization of tasks to meet critical deadlines.
- Troubleshooting complex technical issues, developing procedures, and documenting solutions.
- Communicating effectively with end users, internal staff, contractors, and clients, both orally and in writing.
- Providing excellent customer service with a focus on empathy, listening, and root-cause analysis.
Hierauf kannst Du bauen
- Responsibilities may occasionally require travel to remote offices or project sites, particularly to support London and Amsterdam teams.
- Flexibility with schedules is required, including the ability to work adjusted hours, overtime, or evenings/weekends to accommodate project deadlines or emergencies.
- The nature of this position occasionally involves working across global time zones for collaboration with U.S.-based managers and teams.
Kontakt
#J-18808-Ljbffr
Information Technology Support Analyst employer: Jamestown
Contact Detail:
Jamestown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as VMware Horizon View and Microsoft Office 365. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Showcase your customer service skills during any interactions with us. Since this role emphasises exceptional customer service, be prepared to discuss examples of how you've effectively resolved user issues in the past.
✨Tip Number 3
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the IT Support Analyst role, which can help you tailor your approach.
✨Tip Number 4
Be ready to demonstrate your troubleshooting process during interviews. Prepare to walk us through how you would handle a technical issue step-by-step, highlighting your analytical skills and problem-solving abilities.
We think you need these skills to ace Information Technology Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant technical skills and experiences that align with the job description. Focus on your expertise in IT support, troubleshooting, and customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to provide exceptional customer service. Mention specific experiences where you successfully resolved technical issues or improved processes.
Highlight Relevant Skills: In your application, emphasise your knowledge of systems like Windows 11, Mac OS, and Office 365, as well as your experience with ticketing systems and mobile device management. This will demonstrate your fit for the role.
Showcase Communication Skills: Since excellent communication is key for this role, include examples in your application that illustrate your ability to communicate effectively with end users and colleagues, both verbally and in writing.
How to prepare for a job interview at Jamestown
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in detail. Highlight your experience with various operating systems, applications, and troubleshooting techniques relevant to the role, such as Windows 11, Mac OS, and Microsoft Office 365.
✨Demonstrate Customer Service Excellence
Since this role requires exceptional customer service skills, be ready to share examples of how you've effectively communicated with end users and resolved their issues. Emphasise your ability to listen, empathise, and conduct root-cause analysis.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Practice articulating your thought process when troubleshooting complex technical issues, and be ready to explain how you would handle specific situations that may arise in the role.
✨Understand the Company’s IT Environment
Research the company’s IT infrastructure and tools they use, such as VMware Horizon View and Intune Mobile Device Management. Showing familiarity with their systems will demonstrate your genuine interest in the position and your readiness to contribute.
