Reception and Facilities Manager

Permanent position (Part-time, 20 hours per week) – Barrow-in-Furness, Cumbria

About the Role

As our Reception and Facilities Manager, you will be the main point of contact for front of house, facilities, and health and safety requirements at the Barrow Head Office. You will also provide flexible site support for our Bamber Bridge and London locations, as required. Part of Shared Service Centre (SSC) support, you may be required to assist the Finance team by raising purchase orders and logging invoices; you will also manage the Barrow site cleaning team.

Key Duties and Responsibilities

• Work closely with the other Reception & Facilities Manager, using clear lines of communication to ensure all relevant information is shared during handover and that there is sufficient cover of the reception.
• Work closely with the Group Cost-base Manager & Head of Finance to keep facilities costs within budget.
• Provide a punctual, polite, welcoming, and informative reception service to all visitors, clients and employees, including safety briefing to visitors and maintaining visitors log/issuing visitor passes.
• Ensure the reception area is always clean and presentable.
• Facilitate internal and external meetings, liaising with employees on requirements, including booking of meeting rooms, organising refreshments and meeting dietary requirements.
• Open and distribute all incoming mail.
• Answer internal and external switchboard calls, deal with queries, and direct as appropriate.
• Process outgoing mail daily including recorded and special deliveries.
• Deal with incoming and outgoing courier shipments.
• Organise transport for visitors including the executive team, liaising with Executive Assistants & PAs.
• Issue Barrow office parking passes and maintain parking pass records, and maintain visitor parking permit booking calendar.
• Instruct appropriate contractors to attend the office to undertake any required work, act as the main point of contact, supervise attendance and facilitate payment of invoices.
• Collate stationery orders, proof and order business cards.
• Ensure meeting rooms and reception area are presentable each day.
• Maintain register of security fob holders and issue to new starters.
• Display HSE policies for Barrow including HSE Law poster.
• Maintain details of First Aiders and Fire Marshalls and be responsible for the site Fire and First Aid Risk Assessments.
• Act as Fire Warden during evacuation.
• Display evacuation plans, including muster point details.
• Maintain records of fire detection, testing and emergency evacuation drills.
• Organise First Aid/Fire warden training courses and complete yearly risk assessments for the building.
• Ensure all services for the building are up to date, including air conditioning, PAT testing and lift servicing.
• Monitor the facilities email inbox and respond to any queries promptly and professionally.
• Be the point of contact for H&S and alarm system queries.
• Raise required facilities purchase orders on WAP for stationery, office refreshments, cleaning supplies and other ad hoc items, ensuring budget compliance.
• Provide support to finance as needed.
• Manage facilities cleaners and ensure they have the correct supplies & equipment.
• Ensure clear communication and engagement.
• Work with the business on net zero site initiatives.
• Support the running of the Bamber Bridge and London sites, ordering refreshments, checking H&S needs, PAT testing, first aid training, repairs and maintenance.
• Support in other areas on an ad‑hoc basis, as required.

Qualifications

• A flexible approach combined with attention to detail and an excellent work ethic.
• Good communication, organisational skills, a good team player and ability to work on own initiative.
• Experience of working in a similar role would be ideal.
• Good IT skills, including but not limited to Word and Outlook.
• Prior experience of raising purchase orders and logging invoices is desirable.

Benefits

• Competitive benefits tailored to the division.
• Opportunities for career growth and visibility across the organisation.
• A supportive, inclusive culture that values your ideas and contributions.
• Work that truly makes a difference in safety, innovation, and global capability.

James Fisher and Sons are committed to taking positive action on diversity and strongly encourage applications for candidates from all backgrounds. We are proud to be a Disability Confident employer and recognise that our success depends on our talented and diverse workforce.