London Service Desk Analyst - First-Line IT Support

London Service Desk Analyst - First-Line IT Support

Full-Time 30000 - 40000 Β£ / year (est.) No working from home possible
JamesFisher

At a Glance

  • Tasks: Provide first-line IT support and resolve technical issues for users.
  • Company: James Fisher, a diverse and inclusive company in London.
  • Benefits: Competitive benefits and a collaborative work environment.
  • Other info: Join a dynamic team with opportunities for growth and development.
  • Why this job: Kickstart your IT career while helping others solve tech problems.
  • Qualifications: Strong communication skills and a solid technical foundation.

The predicted salary is between 30000 - 40000 Β£ per year.

James Fisher is looking for a Service Desk Analyst based in London. You will provide first-line IT support, acting as the main contact for resolving issues and managing incidents. The role demands excellent communication and customer service skills, along with a solid technical foundation.

Your key responsibilities include:

  • Logging and managing IT requests
  • Troubleshooting problems
  • Working with third-party suppliers for issue resolution

The company offers competitive benefits and a collaborative work environment that emphasizes diversity and inclusion.

London Service Desk Analyst - First-Line IT Support employer: JamesFisher

James Fisher and Sons is an exceptional employer, offering a supportive and inclusive culture that values your contributions while providing competitive benefits tailored to the division. With opportunities for career growth and visibility across the organisation, you will be part of a team that makes a meaningful impact in safety, innovation, and global capability, all while enjoying the flexibility of hybrid working arrangements.

JamesFisher

Contact Details:

JamesFisher Recruitment Team

We think you need these skills to ace London Service Desk Analyst - First-Line IT Support

First-Line IT Support
Communication Skills
Customer Service Skills
Technical Foundation
Incident Management
Troubleshooting
Problem-Solving Skills