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For Companies At a Glance
- Tasks: Manage and grow our ecommerce business while developing key customer relationships.
- Company: Join a dynamic team focused on significant online growth and customer satisfaction.
- Benefits: Enjoy a collaborative office environment with opportunities for personal and professional development.
- Why this job: Be part of an exciting role that combines sales, creativity, and the latest ecommerce trends.
- Qualifications: Experience in ecommerce is a plus; strong communication and time management skills are essential.
- Other info: Office-based role; reliable transport required due to location.
The predicted salary is between 28800 - 43200 £ per year.
We are currently recruiting for a Sales and Ecommerce Executive, reporting directly into the Head of Sales, to manage and develop our ecommerce business through a number of pure play customers, and also managing a number of our direct customers. This is a varied and important role within our business and we are looking for someone that understands the principles of selling online and an individual that is driven, hungry and passionate about delivering great results in what will be a varied yet rewarding role. We are seeing significant growth with online and there is plenty of opportunity to develop this further with the right person. This role will ideally be office based and will require you to be both confident on the phone and have great attention to detail for all admin related tasks.
Key responsibilities:
- Manage and develop both our online business, and key customers that represent a significant part of the business.
- Manage a number of our direct customers through regular phone call management to ensure regular orders are placed where required.
- Cross sell our entire range to maximise all customer opportunities where appropriate.
- Identify and develop new customers from initial lead to opening the account, ensuring we continue to develop and grow the customer base – from initial phone enquiry to order processing and invoicing.
- Development of new customers such as TikTok Shop.
- General management of both inbound and outbound customer related calls, both for orders and general enquiries.
- Download accepting and processing of customer orders in a timely fashion.
- Recording of relevant customer information on accounting system and internal CRM toolkit.
- Assist and support in the day to day running of the sales department including completion of ad hoc tasks as required and coordination of all order shipments.
- Attend and represent the company at Trade Shows or industry events.
- Provide absence cover and support for the wider team where required, including mail order customers.
About you:
- Ideally will have some experience of managing pureplay ecommerce customers, or at least recent exposure to these customers.
- Exceptional time management skills with ability to plan and manage multiple tasks at once through a proactive and driven approach.
- Ability to communicate effectively at all levels via telephone, email and in person.
- Excellent negotiation and communication skills with an enthusiastic, personable and entrepreneurial nature.
- Enthusiastic and personable individual willing to work in a close-knit office team.
- Good capability on Excel, Word and PowerPoint with an ability to learn new IT systems quickly.
- Due to our office location, you will require a reliable mode of transport to get to/from the office.
Sales and Ecommerce Executive employer: James White Ltd
Contact Detail:
James White Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Ecommerce Executive
✨Tip Number 1
Familiarise yourself with the latest trends in ecommerce and online sales. Understanding platforms like TikTok Shop and how they operate can give you an edge, as this role involves developing new customer channels.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role requires regular phone management with customers, being confident and clear in your conversations will help you stand out.
✨Tip Number 3
Showcase your time management abilities by preparing examples of how you've successfully managed multiple tasks in previous roles. This will demonstrate your proactive approach and ability to handle the varied responsibilities of the position.
✨Tip Number 4
Network within the ecommerce community and attend relevant trade shows or industry events. This not only helps you gain insights but also allows you to make connections that could be beneficial for the role.
We think you need these skills to ace Sales and Ecommerce Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and ecommerce. Focus on any previous roles where you managed online business or worked with pure play customers, showcasing your achievements and skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for ecommerce and sales. Mention specific examples of how you've successfully managed customer relationships or developed new business opportunities in the past. Show enthusiasm for the role and the company.
Highlight Key Skills: In your application, emphasise your time management skills, communication abilities, and proficiency with tools like Excel, Word, and PowerPoint. Provide examples of how you've used these skills in previous roles to achieve results.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial for the role.
How to prepare for a job interview at James White Ltd
✨Show Your Ecommerce Knowledge
Make sure to brush up on the latest trends in ecommerce and be ready to discuss your understanding of online selling principles. Highlight any previous experience you have with pure play customers, as this will demonstrate your suitability for the role.
✨Demonstrate Your Communication Skills
Since the role involves a lot of phone communication, practice articulating your thoughts clearly and confidently. Be prepared to showcase your negotiation skills and how you've effectively communicated with customers in the past.
✨Highlight Your Time Management Abilities
Prepare examples that illustrate your exceptional time management skills. Discuss how you've successfully managed multiple tasks simultaneously and how you prioritise your workload to meet deadlines.
✨Be Enthusiastic and Personable
This role requires a close-knit team environment, so it's important to convey your enthusiasm and ability to work well with others. Share experiences that reflect your personable nature and how you contribute positively to team dynamics.
