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For Companies At a Glance
- Tasks: Manage and grow our ecommerce business while developing key customer relationships.
- Company: Join a dynamic team focused on significant online growth and customer satisfaction.
- Benefits: Enjoy a collaborative office environment with opportunities for personal and professional development.
- Why this job: Be part of an exciting role that combines sales, creativity, and the chance to make an impact.
- Qualifications: Experience with ecommerce customers is a plus; strong communication and time management skills are essential.
- Other info: Must have reliable transport to the office; be ready to represent us at trade shows!
The predicted salary is between 28800 - 43200 £ per year.
The Role
We are currently recruiting for a Sales and Ecommerce Executive, reporting directly into the Head of Sales, to manage and develop our ecommerce business through a number of pure play customers, and also managing a number of our direct customers. This is a varied and important role within our business and we are looking for someone that understands the principles of selling online and an individual that is driven, hungry and passionate about delivering great results in what will be a varied yet rewarding role. We are seeing significant growth with online and there is plenty of opportunity to develop this further with the right person. This role will ideally be office based and will require you to be both confident on the phone and have great attention to detail for all admin related tasks.
Key responsibilities:
Sales
- Manage and develop both our online business, and key customers that represent a significant part of the business.
- To manage a number of our direct customers through regular phone call management to ensure regular orders are placed where required.
- Cross selling of our entire range to maximise all customer opportunities where appropriate.
- Identify and develop new customers from initial lead to opening the account, ensuring we continue to develop and grow the customer base – from initial phone enquiry to order processing and invoicing.
- Development of new customers such as TikTok Shop
General
- Management of both inbound and outbound customer related calls, both for orders and general enquiries.
- Download accepting and processing of customer orders in a timely fashion.
- Recording of relevant customer information on accounting system and internal CRM toolkit.
- Assist and support in the day to day running of the sales department including completion of ad hoc tasks as required and coordination of all order shipments.
- Attend and represent the company at Trade Shows or industry events.
- Provide absence cover and support for the wider team where required, including mail order customers.
About you:
- Ideally will have some experience of managing pureplay ecommerce customers, or at least recent exposure to these customers
- Exceptional time management skills with ability to plan and manage multiple tasks at once through a proactive and driven approach.
- Ability to communicate effectively at all levels via telephone, email and in person.
- Excellent negotiation and communication skills with an enthusiastic, personable and entrepreneurial nature
- Enthusiastic and personable individual willing to work in a close nit office team.
- Good capability on Excel, Word and PowerPoint with an ability to learn new IT systems quickly.
Due to our office location, you will require a reliable mode of transport to get to/from the office.
Sales and Ecommerce Executive employer: James White Ltd
Contact Detail:
James White Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Ecommerce Executive
✨Tip Number 1
Familiarize yourself with the latest trends in ecommerce and online sales strategies. This knowledge will not only help you understand the role better but also allow you to speak confidently about how you can contribute to our growth.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves managing customer relationships through calls, being articulate and personable will set you apart from other candidates.
✨Tip Number 3
Showcase your ability to manage multiple tasks effectively. Think of examples from your past experiences where you successfully juggled various responsibilities, as this is crucial for the fast-paced environment we operate in.
✨Tip Number 4
If you have experience with CRM systems or any relevant software, be ready to discuss it. Highlighting your tech-savviness will demonstrate that you can quickly adapt to our internal tools and processes.
We think you need these skills to ace Sales and Ecommerce Executive
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Sales and Ecommerce Executive position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize relevant experience in ecommerce and sales. Include specific examples of how you've managed online business or developed customer relationships, as this will resonate with the hiring team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for ecommerce and sales. Mention your understanding of online selling principles and provide examples of your achievements in similar roles. Make it personal and engaging!
Highlight Communication Skills: Since the role requires effective communication, ensure you demonstrate your ability to communicate clearly and confidently in both your CV and cover letter. Mention any experience with phone management and customer interactions.
How to prepare for a job interview at James White Ltd
✨Show Your Ecommerce Knowledge
Make sure to highlight any experience you have with managing ecommerce platforms or pure play customers. Be prepared to discuss specific strategies you've used to drive online sales and how you can apply them in this role.
✨Demonstrate Your Communication Skills
Since the role involves a lot of phone communication, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated with customers in the past, especially in resolving issues or negotiating deals.
✨Highlight Your Time Management Abilities
This position requires juggling multiple tasks simultaneously. Be ready to share examples of how you've successfully managed your time in previous roles, perhaps by using tools or techniques that helped you stay organized and efficient.
✨Be Enthusiastic and Personable
The company is looking for someone who is not only skilled but also a good fit for their team culture. Show your enthusiasm for the role and the company, and be personable during the interview to demonstrate that you would be a great addition to their close-knit office environment.
