Front Office Manager - Country House Hotel
Oxfordshire / Cotswolds
JWR is recruiting a Front Office Manager for a characterful country hotel in the Oxfordshire Cotswolds.
This is an excellent opportunity for an experienced Front Office Manager, or an accomplished Assistant ready to step up, to lead the Reception and Night teams and take ownership of the guest experience.
Package
Salary £35,000
Free meals on duty and on-site parking
Discounted F&B, hotel stays, plus friends and family rates
28 days' holiday, including bank holidays
Workplace pension
Confidential wellbeing support through Hospitality Action
Service anniversary recognition
Training and development, with potential progression into Rooms Division or wider hotel management
The Role
Reporting to the Hotel Manager, you'll lead from the front, ensuring a warm welcome, smooth arrivals and departures, and consistently high standards throughout each guest's stay.
Your responsibilities will include:
Leading, coaching and developing the Reception and Night teams.
Managing rotas, staffing levels and departmental costs.
Overseeing room allocations, guest accounts, payments and billing accuracy.
Handling guest feedback and resolving concerns professionally.
Working closely with Housekeeping, Maintenance and the Commercial team.
Supporting room upgrades and promoting hotel facilities.
Maintaining effective night audit, security and handover procedures.
Undertaking Duty Manager responsibilities as required.
Requirements
You'll bring hotel Front Office leadership experience, strong organisational skills and a calm, practical approach to solving problems. Confident using hotel systems and managing financial controls, you'll enjoy developing people and delivering attentive, personal service.
Experience overseeing night operations would be an advantage.
The role involves 45 hours per week, normally over five days, including early and late shifts, weekends and bank holidays. Night shifts are required when necessary to support the team.
To find out more, send your CV to JWR for a confidential discussion.
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Front Office Manager - Country House Hotel in Witney employer: James Webber Recruitment
As an Interim Operations Manager at our prestigious 4-star hotel, you will be part of a dynamic team that values excellence and innovation in hospitality. We offer competitive salaries, opportunities for career advancement within a thriving company, and exclusive benefits such as discounted room rates for you and your friends, all within a supportive and collaborative work culture that prioritises employee growth and satisfaction.
